Harbottle & Lewis Optimizes their “Work-from-Anywhere” Experience with Absolute Secure Access
Harbottle & Lewis is a London, UK-based law firm serving media, entertainment, and technology clients for over 60 years. With over 200 employees, their IT strategy needs to support a remote work structure to ensure secure access and reliable connectivity for employees, regardless of where they are.
Guarantee Secure Remote Access for a Distributed Workforce
What was once a traditional, office-based environment quickly changed for Harbottle & Lewis in 2020, when workers needed to work remotely for the foreseeable future; the company went from one communal office space to 200 remote offices in days.
After undertaking a transformation to the cloud, the organization needed to focus on the end user experience of employees. Its legacy VPN client solution was unreliable. Users needed to manually connect and oftentimes didn’t realize they weren’t connected, resulting in decreased productivity and in some cases, lost billable hours.
Network visibility was also an issue for Harbottle & Lewis’ IT team. After pivoting to a remote work structure, many workers experienced network connectivity issues, but the legacy IT approach didn’t have the level of visibility and insight required to adequately diagnose network issues outside their corporate network.
We wanted to focus on the end-users to ensure a seamless experience while they were working from home.
How They Did It
Ensuring a Reliable and Resilient Connection
Absolute Secure Access was introduced by Appurity, Harbottle & Lewis’ valued technology partner. Appurity knew the capabilities of the solution; it could assure a reliable and resilient connection, provide visibility into various networks, and overall improve the experience for remote workers. After a successful pilot of Absolute Secure Access, Harbottle & Lewis decided to move forward to replace their traditional VPN solution with Absolute’s solution. The decision was also influenced by the level of support Absolute could provide for a smaller law firm.
Improving User Experience
Once implemented, Harbottle & Lewis was able to gain the visibility needed to adequately troubleshoot and diagnose remote workforce issues, including poor connectivity. This improved the overall experience for remote workers, who could carry on without worrying about being disconnected from the network.
We had zero visibility – we went from one office to 200 remote worker offices. We knew Absolute Secure Access could give us the visibility we needed to improve the remote work experience and provide better support.
Fewer Support Calls = Increased Productivity
Now that the “work-from-anywhere” concept appears to be here to stay, many law firms are looking to optimize their IT strategy to support and protect their remote workers. With Absolute Secure Access organizations can ensure reliable, resilient network access for their anywhere workforce while actively improving the end user experience.
For Harbottle & Lewis, Absolute Secure Access:
- Reduced connection-related support calls and trouble tickets to IT, resulting in fewer lost hours for IT teams and end users
- Provides a robust remote work solution that can support ever-changing environments and transformations to the cloud
- Provides secure connections on every network, no matter where the end user is located, allowing a secure, optimized experience
- Improves network visibility, allowing IT to proactively troubleshoot, diagnose, and resolve remote working issues with various reports
