Absolute Unveils Self-Healing Computer Lifecycle Management Solution

July 28, 2010

Absolute Software Extends Patented Computrace Persistence Technology to Absolute Manage

Vancouver, Canada: July 28, 2010 – Absolute® Software Corporation (“Absolute” or the “Company”) (TSX: ABT), the leading provider of firmware-based, patented, computer theft recovery, data protection and secure computer lifecycle management solutions, announced today the expansion of its Computrace® persistence technology to support Absolute Manage, Absolute’s lifecycle management solution. 

Beginning today, Absolute Manage will be supported by Computrace persistence technology, becoming the world’s only self-healing lifecycle management solution. With this new capability, the Absolute Manage application agent will self-heal (or automatically reinstall) in the event that it is removed or disabled on a computer being managed by IT. According to a survey of IT professionals in mid-to-large-sized organizations carried out by Info-Tech Research Group, traditional IT asset management technology is vulnerable to user or thief tampering. Approximately 28% of the time, the critical discovery agent installed on computers is disabled – effectively rendering it unreachable for IT staff tasked with managing it. *

According to John Livingston, Chairman, and Chief Executive Officer of Absolute, “When we set out to revolutionize the way computers are managed and protected, we realized that no single factor is more important than maintaining a consistent, tamper-resistant, virtual tether to each computer. The result of this vision was our patented Computrace BIOS-persistent self-healing technology. This technology is so proven that it is installed at the factory by the world’s leading computer makers. Today, we are taking that fundamental building block to the must-have category of computer lifecycle management solutions. It truly sets Absolute Manage apart from traditional lifecycle management tools.”

Absolute Manage provides organizations with an easy and automated way to manage PC and Mac® computers, as well as Apple mobile devices, from a single interface. IT administrators using Absolute Manage can efficiently manage all their assets by automating time-consuming IT processes.

Some of the capabilities of Absolute Manage include:

  • Application & License Management – Deploy software and manage licenses across the network.
  • Security, Change & Configuration Management – Remotely monitor and adjust configurations, and execute files.
  • Automated Patch Management – Centrally manage and install patches, and report on patch status for all managed systems.
  • Computer Imaging - Install a complete OS plus all standard applications onto Mac computers while in use or just out of the box.
  • Power Management – Comply with green initiatives and lower total cost of ownership by remotely enforcing power saving policy profiles.
  • Asset Inventory – Collect hardware and software data points from devices over the network and analyze the information for timely and fact-based asset management decisions.

With the tamper-resistance provided by persistence technology, IT departments will have an added degree of confidence that despite day-to-day challenges of managing computers, they can count on Absolute Manage to be fully-functional on all of their computers.

“We’ve found that managing mobile users represents the biggest pain point in client management," said Terrence Cosgrove Sr. Research Analyst at Gartner. "The biggest problems with mobile users are visibility and supportability. Our research has found that notebook TCO is about 18% to 23%** higher than that of desktops, largely because of the complicated management situation that notebooks create.”

How Computrace Persistence Works

Support for persistence technology is built into computers from the leading computer manufacturers during the manufacturing process. Each day, Computrace technology silently communicates with the Absolute Monitoring Center over the internet. In the event that Computrace is removed or disabled, Computrace persistence technology will take action to self-heal – ensuring that Computrace remains installed on the client computer.  With the expansion of persistence for Absolute Manage, Computrace technology will also perform a health check for the presence of the Absolute Manage application agent.  If the agent is missing, Computrace technology will initiate the process to reinstall the agent.  Embedded in the firmware, Computrace persistence technology can survive operating system re-installations, as well as hard-drive reformats, replacements and re-imaging.

Pricing and Availability

Persistence technology is available immediately at no additional cost to Absolute Manage customers.

* "Where’s Your Laptop? Incorporating Laptops into IT Asset Management Practices," Info-Tech Research Group, 2010
** Gartner, Inc. New Approaches to Client Management, Terrence Cosgrove, Ronni J. Colville, February 25, 2010

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About Absolute Software

Absolute Software makes security work. We empower mission-critical performance with advanced cyber resilience. Embedded in more than 600 million devices, our cyber resilience platform delivers endpoint-to-network access security coverage, ensures automated security compliance, and enables operational continuity. Nearly 21,000 global customers trust Absolute to protect enterprise assets, fortify security and business applications, and provide a frictionless, always-on user experience. To learn more, visit www.absolute.com and follow us on LinkedIn.

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Forward-Looking Statements

This press release contains forward-looking statements and financial outlook that involve risks and uncertainties. These forward-looking statements and financial outlook relate to, among other things, the expected performance, functionality and availability of the Company’s services and products, and other expectations, intentions and plans contained in this press release that are not historical facts. When used in this press release, the words “plan,” “expect,” “believe” and similar expressions generally identify forward-looking statements. These statements reflect the Company’s current expectations. They are subject to a number of risks and uncertainties, including, but not limited to, changes in technology and general market conditions. In light of the many risks and uncertainties, readers of the press release should understand that Absolute cannot assure them that the forward-looking statements and financial outlook contained in this press release will be realized. Furthermore, the forward-looking statements and financial outlook contained in this press release are made as of the date hereof and the Company does not undertake any obligation to update publicly or to revise any of the included forward-looking statements and financial outlook, whether as a result of new information, future events or otherwise, except as may be required by applicable securities laws.

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