St. Joseph Home Care Network is Confident of HIPAA Compliance with Absolute

St. Joseph Home Care Network offers very specialized services for the community’s population who require intermittent care in their home for a variety of needs. The Home Health Team consists of experienced, certified, and licensed staff who work together to provide knowledgeable and comprehensive care.

With over 500 employees, St. Joseph’s multidisciplinary caregivers provide services within home health, hospice, private duty, and infusion pharmacy. The Home Health caregivers at St. Joseph work towards restoring patients to optimal health and supporting families by going into the home and ministering to the physical, psychological, and spiritual needs of each patient.

Challenges

In 2010, St. Joseph transitioned to an electronic medical records (EMR) provider, so that patient care professionals could bring tablets with them during their home visits. Because these tablets would be carrying sensitive patient data, St. Joseph needed to implement a technology that could monitor the devices off the local network and maintain visibility to ensure the integrity of the stored data.

Solution

St. Joseph selected Absolute so they could maintain a reliable connection these devices, allowing them to protect the sensitive patient data stored on each endpoint. The persistent two-way connection provided by Absolute allows St. Joseph to secure this data even if a device is off the network.

“Connectivity is the main reason we first activated Absolute. We can run quick reports to determine who has the device, the device location, the tablet ID, and the model number. From this information, we can understand whether a device is at risk and remotely delete the patient data if required.”

Mark Willenbring, Business Analyst, St. Joseph Home Care Network

St. Joseph also uses Absolute to verify the current user of each device. “The deployed devices are shared by our health professionals. Because of Absolute, we understand the user history of each tablet. Having the user history is very helpful and a great tool to keep tabs on our fleet.”

Like most healthcare providers, St. Joseph is required to maintain HIPAA compliance, a feat that would be incredibly difficult without Absolute. “Endpoint security without Absolute is a scary thought,” added Mr. Willenbring. “Our compliance officer has complete peace-of-mind knowing we can maintain a connection with each device.”

“Protecting the sensitive patient data on these devices is our number one priority. The Absolute platform is a strong complement to other security layers we have in place. Remotely deleting data from the device is the first step we take with any stolen device.”

Results

1
DATA DELETE
Remove sensitive data before it can be breached
2
HIPAA COMPLIANCE
Prove to regulators that data was not accessed by unauthorized users
3
AUTOMATED INVENTORY AUDITS
Collect accurate and detailed data from each device