Absolute Service – Provides IT with a Single Point of Service for Security, Management and End User Support
Vancouver, Canada: April 29, 2014 – Absolute® Software Corporation (TSX: ABT), the industry standard for persistent endpoint security and management solutions for computers, laptops, tablets and smartphones, today announced Absolute Service, a Service Desk solution that is scalable and designed to deal with the challenges of departments, businesses and education organizations.
In support of the Absolute Unified IT initiative, Absolute Service has been designed to integrate seamlessly with Absolute Computrace® and Absolute Manage® technology. This provides existing Absolute customers with the ability to access select endpoint management and security functions directly from the Absolute Service console. For example, Computrace alerts will automatically trigger the creation of incidents, problems or changes so that security responses can be fast-tracked. Additionally, end users can take advantage of software distribution self-service via the customer portal with no interaction required from IT.
“Our customers shouldn’t have to shuffle from console to console in order to manage their environment, endpoints, and users,” said Dr. Darren Williams, Vice President & General Manager, Service Management at Absolute Software. “Our goal is to make our customers better managed, more secure and more efficient. We offer the only solution on the market that allows customers to access endpoint management and security functions directly from the Absolute Service console. With Absolute Service 8.1 customers can streamline their operations and accelerate resolution of security incidents, problems or change requests.”
The strategy to align endpoint management and security to provide a more positive customer experience is supported by industry experts at Forrester. “Service desk customers and the tools and technology they use are experiencing rapid change… To prepare for this future, the best positioned service desk will be customer-experience-focused and proactively make improvements to engage and support how and where these workers work,” wrote Amy DeMartine, Senior Analyst at Forrester Research, Inc., in the February 2014 report entitled “Setting the IT Service Desk on Fire”.
Absolute Service integrates easily with Active Directory and other existing business infrastructure within the Configuration Management Database (CMDB). This provides IT technicians with context and detail for each service request they receive with no need to consult external sources. Additionally, Service Level Agreements (SLAs) can be used to define and track availability and performance objectives so that IT can work as efficiently as possible to deliver exceptional service.
“Absolute Service was easy to deploy and is scalable, perfect for our growing district. Now our IT team works efficiently, with the ability to access the service desk on the go providing a high level of service,” said Gerald Ping, Network Analyst at Charlotte County Public Schools.
Absolute customers have the option to deploy Absolute Service in the cloud or on-premise. With a user-friendly HTML 5 interface that is compatible with most browsers and form factors, IT technicians and end users can access the Service Desk from any device or location to respond to tickets on the go.
In addition, Absolute also announced Absolute Service Help Desk edition as a comprehensive incident management and ticketing solution as a cost effective entry into Absolute Service for organizations.
Absolute Service is available today.