Absolute Service Enhances Absolute Software’s Asset and Service Management Capability
Vancouver, Canada: January 22, 2013 – Absolute® Software Corporation (“Absolute” or the “Company”) (TSX: ABT), the industry standard for persistent endpoint security and management solutions for computers, laptops and ultra-portable devices announced today the launch of Absolute Service, an IT Service Management (ITSM) solution.
Absolute Service combines people, process, and information technology so that IT services can align with the needs of the business. Built on a foundation of data from all areas of the organization, IT can use ITIL®
certified best practices to apply precise control over the levels of service they deliver, predicting potential points of failure, and making near real-time decisions for the most efficient and cost-effective outcome.
Absolute Service is highly customizable, flexible and quick to deploy. Customers have the choice of an on-demand or on-premise deployment and unlike traditional ITSM solutions, customers can easily transition between either model to support current and future scalability. The Absolute Service user interface is highly customizable with more than 140 widgets so that technicians can self-design their user interface for an interactive and efficient working environment. To support IT mobility, technicians can access the console on-the-go with native apps for iOS and Android.
“Absolute Service provides IT with the information they need to analyze the potential impact of each service request,” states Darren Williams, Vice President and General Manager of Service Management at Absolute Software. “With this complete view they can effectively manage requests, resources, and prove each step of the process was properly carried out with one-click audit records.”
Absolute Service has received PinkVERIFY ITIL 3 Certification from Pink Elephant for 11 processes. The PinkVERIFY assessment is recognized as the ITSM industry’s original program for certification of software that supports the definitions and workflow requirements defined by ITIL.
With the launch of Absolute Service, Absolute Software now provides IT with an integrated end-to-end solution across all ITIL processes. There are several editions of Absolute Service available including a Helpdesk edition. Absolute Service currently integrates with Absolute Manage for seamless access to configuration management data and more precise root-cause and impact analysis.
Absolute Service is available today. For more information visit: www.absolute.com/