Absolute Software Expands Product Portfolio with the Launch of IT Service Management Solution
Absolute Service Enhances Absolute Software’s Asset and Service Management Capability
Vancouver, Canada: January 22, 2013–Absolute® Software Corporation(“Absolute” or the “Company”) (TSX: ABT), the industry standard for persistent endpoint security and management solutions for computers, laptops and ultra-portable devices announced today the launch of Absolute Service, anIT Service Management(ITSM) solution.
Absolute Service combines people, process, and information technology so that IT services can align with the needs of the business. Built on a foundation of data from all areas of the organization, IT can useITIL® certified best practices to apply precise control over the levels of service they deliver, predicting potential points of failure, and making near real-time decisions for the most efficient and cost-effective outcome.
Absolute Service is highly customizable, flexible and quick to deploy. Customers have the choice of an on-demand or on-premise deployment and unlike traditional ITSM solutions, customers can easily transition between either model to support current and future scalability. The Absolute Service user interface is highly customizable with more than 140 widgets so that technicians can self-design their user interface for an interactive and efficient working environment. To support IT mobility, technicians can access the console on-the-go with native apps for iOS and Android.
“Absolute Service provides IT with the information they need to analyze the potential impact of each service request,” states Darren Williams, Vice President and General Manager of Service Management at Absolute Software. “With this complete view they can effectively manage requests, resources, and prove each step of the process was properly carried out with one-click audit records.”
Absolute Service has receivedPinkVERIFY ITIL 3 Certificationfrom Pink Elephant for 11 processes. The PinkVERIFY assessment is recognized as the ITSM industry’s original program for certification of software that supports the definitions and workflow requirements defined by ITIL.
With the launch of Absolute Service, Absolute Software now provides IT with an integrated end-to-end solution across allITILprocesses. There are several editions of Absolute Service available including a Helpdesk edition. Absolute Service currently integrates withAbsolute Managefor seamless access to configuration management data and more precise root-cause and impact analysis.
Absolute empowers more than 12,000 customers worldwide to protect devices, data, applications, and users against theft or attack — both on and off the corporate network. With the industry’s only tamper-proof endpoint visibility and control solution, Absolute allows IT organizations to enforce asset management, security hygiene, and data compliance for today’s remote digital workforces. Absolute’s patented Persistence®technology is embedded in the firmware of Dell, HP, Lenovo, and 22 other leading manufacturers’ devices for vendor-agnostic coverage, tamper-proof resilience, and ease of deployment. See how it works atwww.absolute.comand follow us at@absolutecorp.
This press release contains forward-looking statements and financial outlook that involve risks and uncertainties. These forward-looking statements and financial outlook relate to, among other things, the expected performance, functionality and availability of the Company’s services and products, and other expectations, intentions and plans contained in this press release that are not historical facts. When used in this press release, the words “plan,” “expect,” “believe” and similar expressions generally identify forward-looking statements. These statements reflect the Company’s current expectations. They are subject to a number of risks and uncertainties, including, but not limited to, changes in technology and general market conditions. In light of the many risks and uncertainties, readers of the press release should understand that Absolute cannot assure them that the forward-looking statements and financial outlook contained in this press release will be realized. Furthermore, the forward-looking statements and financial outlook contained in this press release are made as of the date hereof and the Company does not undertake any obligation to update publicly or to revise any of the included forward-looking statements and financial outlook, whether as a result of new information, future events or otherwise, except as may be required by applicable securities laws.