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Support.com and Absolute Software Expand Partnership, to Deliver Enhanced Tablet Setup Optimization and Security Service

May 29, 2013

All-in-one retail offering includes system optimization, theft protection and support for tablets

Redwood City, CA and Vancouver, Canada, May 29, 2013 – Support.com®, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology services and software that create new revenue streams and improve customer experience, and Absolute® Software Corporation (TSX: ABT), the industry standard for persistent endpoint security and management solutions for computers, laptops, and ultra-portable devices, today announced they have expanded their partnership to include an all-in-one setup, optimization and security service for tablets.

According to NPD Group research, 18 million U.S. consumers returned at least one consumer electronics device in 2012, with post-purchase support being a leading factor in reducing unnecessary returns.

The Support.com and Absolute Software Setup and Optimization Service for tablets provides comprehensive out of the box value and support for new device purchases including:

  • Support.com’s tablet optimization app that can help extend battery life and improve privacy and security.
  • Absolute Software’s Absolute Data Protect app that contains the essential security features of lock, locate and delete. If a tablet is missing or stolen, users can preemptively take measure to safeguard their data.
  • Support.com powered tech support for Wi-Fi setup, email setup and app store access.

The service initially supports both Android™ and Windows® 8-based tablets and is available at Staples, Inc. retail locations nationwide.

“As tablets become more central to the lives of consumers, protection against a lost or stolen device and the data they contain becomes more important,” said Mark Grace, Vice President of Consumer Business at Absolute Software. “Our ability to secure and locate a tablet complements Support.com’s ability to enhance the tablet experience.”

“The ease of initial setup for a new device is a ‘moment of truth’ in the customer experience journey,” said Josh Pickus, Support.com CEO. “Combining Support.com’s tablet app and technology support expertise with Absolute Software’s technology provides partners like Staples a powerful tool for enhancing the initial purchase experience, and delivering added value at the point of sale.”

Support.com offers its partners a broad array of premium technology services to meet the current and future technology needs of their customers. Service programs available for consumer markets include computer and mobile device set-up and support, virus removal and wireless network set-up and support. Service programs available for small business markets include workstation set-up and support, network support, and proactive server monitoring and maintenance.

About Support.com

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based technology services and software. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers' technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation's leading communications providers, retailers and technology companies. For more information, please visit us at: www.support.com.

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About Absolute Software

Absolute Software makes security work. We empower mission-critical performance with advanced cyber resilience. Embedded in more than 600 million devices, our cyber resilience platform delivers endpoint-to-network access security coverage, ensures automated security compliance, and enables operational continuity. Nearly 21,000 global customers trust Absolute to protect enterprise assets, fortify security and business applications, and provide a frictionless, always-on user experience. To learn more, visit www.absolute.com and follow us on LinkedIn.

©2024 Absolute Software Corporation. All rights reserved. ABSOLUTE, the ABSOLUTE logo, and NETMOTION are registered trademarks of Absolute Software Corporation or its subsidiaries. Other names or logos mentioned herein may be the trademarks of Absolute or their respective owners. The absence of the symbols ™ and ® in proximity to each trademark, or at all, herein is not a disclaimer of ownership of the related trademark.

Forward-Looking Statements

This press release contains forward-looking statements and financial outlook that involve risks and uncertainties. These forward-looking statements and financial outlook relate to, among other things, the expected performance, functionality and availability of the Company’s services and products, and other expectations, intentions and plans contained in this press release that are not historical facts. When used in this press release, the words “plan,” “expect,” “believe” and similar expressions generally identify forward-looking statements. These statements reflect the Company’s current expectations. They are subject to a number of risks and uncertainties, including, but not limited to, changes in technology and general market conditions. In light of the many risks and uncertainties, readers of the press release should understand that Absolute cannot assure them that the forward-looking statements and financial outlook contained in this press release will be realized. Furthermore, the forward-looking statements and financial outlook contained in this press release are made as of the date hereof and the Company does not undertake any obligation to update publicly or to revise any of the included forward-looking statements and financial outlook, whether as a result of new information, future events or otherwise, except as may be required by applicable securities laws.

For more information, please contact:

Media Relations
Joe Franscella
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