Absolute Software Delivers to Market Unique Endpoint Control and Management Capabilities with Launch of Absolute Service 8.0
Absolute Service Achieves PinkVERIFY Certification in 10 ITIL 2011 Processes
Vancouver, Canada: September 10, 2013 – Absolute® Software Corporation (TSX: ABT), the industry standard for persistent endpoint security and management solutions for computers, laptops, tablets and smartphones, today announced the release of Absolute Service 8.0, an ITIL 2011 Certified IT Service Management (ITSM) solution, that also provides IT with remote control and interactive capabilities with corporate endpoints.
Absolute Service continues to maintain the highest industry standards, achieving PinkVERIFY ITIL® 2011 Certification from Pink Elephant for 10 processes. The PinkVERIFY assessment is recognized as the ITSM industry’s original program for certification of software that supports the definitions and workflow requirements defined by ITIL. Absolute Service 8.0 has been certified for request fulfillment, incident, problem, change, release and deployment, service level, knowledge, service catalog, service portfolio and service asset and configuration management.
With the release of Absolute Service 8.0, customers can license Absolute Manage® to perform remote control and endpoint management functions within the Absolute Service console including device lock, reset and device messaging. This is the first stage of a larger initiative to provide IT with the ability to interact with each device within the ITSM console (versus logging into a separate product) for immediate remediation.
Enhancements were made to all ITIL processes including support for native data types within the Configuration Management Database (CMDB) and built-in scripting language for on the fly data manipulation and federation when communicating with third-party systems. The Absolute Service user interface has been upgraded with several key features including drag and drop uploading, collapsible request editor, visual workflow designer, and a new alerting system. Customers will also have ability to log in using Facebook and other social networks, improving how employees can interact with IT.
“We are excited to deliver Absolute Service 8.0 to our valued customers,” said Dr. Darren Williams, Vice President and General Manager of Service Management at Absolute Software. “The new features allow them to interact with the technology using an intuitive user console. More importantly, our customers can perform both traditional asset management functions such as desktop remote control and endpoint security tasks such as device lock, reset and messaging within the Absolute Service console. This will support a more immediate response resulting in enhanced customer satisfaction and IT resource efficiencies.”
“Absolute Service offers the advantages of a blank canvas out of the box combined with an understanding of IT workflow and the necessary reporting built in. Working from any browser and no client install required, we can update tickets from anywhere,” said Andrew Mercantini, Senior Manager, Information Technologies at Ravago Americas. “Compared to our previous system, Absolute Service offers better everything: ticketing, change management, problem management, knowledge base, issue resolution, and the ability to have various statuses.”
Absolute Service 8.0 is available today.
Absolute empowers more than 12,000 customers worldwide to protect devices, data, applications, and users against theft or attack — both on and off the corporate network. With the industry’s only tamper-proof endpoint visibility and control solution, Absolute allows IT organizations to enforce asset management, security hygiene, and data compliance for today’s remote digital workforces. Absolute’s patented Persistence®technology is embedded in the firmware of Dell, HP, Lenovo, and 22 other leading manufacturers’ devices for vendor-agnostic coverage, tamper-proof resilience, and ease of deployment. See how it works atwww.absolute.comand follow us at@absolutecorp.
This press release contains forward-looking statements and financial outlook that involve risks and uncertainties. These forward-looking statements and financial outlook relate to, among other things, the expected performance, functionality and availability of the Company’s services and products, and other expectations, intentions and plans contained in this press release that are not historical facts. When used in this press release, the words “plan,” “expect,” “believe” and similar expressions generally identify forward-looking statements. These statements reflect the Company’s current expectations. They are subject to a number of risks and uncertainties, including, but not limited to, changes in technology and general market conditions. In light of the many risks and uncertainties, readers of the press release should understand that Absolute cannot assure them that the forward-looking statements and financial outlook contained in this press release will be realized. Furthermore, the forward-looking statements and financial outlook contained in this press release are made as of the date hereof and the Company does not undertake any obligation to update publicly or to revise any of the included forward-looking statements and financial outlook, whether as a result of new information, future events or otherwise, except as may be required by applicable securities laws.