IT | Security

Technical Support

Absolute ITSM Connector

Absolute is the source of truth for device visibility through its digital tether being embedded in the firmware of endpoint devices. The Absolute ITSM Connector provides ServiceNow® customers the ability to view Absolute’s comprehensive asset and custom field data within their ServiceNow platform environment. This added visibility and data accuracy enables organizations to efficiently respond to service requests. View the following resources for additional information about the Absolute ITSM Connector.

Download Absolute ITSM Connector Configuration Guide

Download Absolute ITSM Connector User Guide

Absolute Console

The Absolute console (formerly Customer Center) provides you with complete visibility into all of your devices. Login to submit a support case or report a theft.

Login

Global Phone Hotlines

Contact us by phone. Our specialists are available globally in multiple languages and regions.

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Support Links and Resources

Technical Support Specifications

Learn more about our Technical Support organization, support case severity levels and target response times.

Technical Support
Technical Support Specifications

Learn more about our Technical Support organization, support case severity levels and target response times.

Technical Support
Report a Product Security Issue

Contact our Product Security Group to report a suspected product vulnerability, or ask a security-related question about our products.

Report
Report a Product Security Issue

Contact our Product Security Group to report a suspected product vulnerability, or ask a security-related question about our products.

Report
Online Knowledge Base Support

Find answers to your questions using our online knowledge base. It's easy to use, fast and available 24/7.

Knowledge Base
Online Knowledge Base Support

Find answers to your questions using our online knowledge base. It's easy to use, fast and available 24/7.

Knowledge Base

Other Products

Contact us by phone or use the links below to access your support portal.

* Formerly Palisade PacketSure DLP, PacketSure Web Monitor, PacketSure Data Monitor.