South Australia Police Goes Digital, Giving Officers More Time to Serve the Community

South Australia’s State Police Force Focuses on Secure Remote Access to Become More Efficient and Improve Their Ability to Serve the Community

The South Australia Police (SAPOL) serves the Australian state of South Australia and provides a wide range of policing services to protect the public. The police force embraced technology to improve their capabilities but faced challenges with connectivity before turning to Absolute.

The Story

The Transformation to a Digital Workforce

As part of its ambitious digital transformation goals, the SAPOL wanted to go completely paperless and reduce the time it took to write reports. Using their legacy VPN solution, devices would frequently lose secure handshakes or connectivity when transitioning to and from vehicles, switching between networks even when being placed in hardwired docks. SAPOL needed reliable connectivity for its patrol vehicles, its four-wheel drive units, helicopters, and its staff members working in remote areas without cellular coverage. Worst of all, the organization had no way of knowing when officers in the field lost connectivity and would not be able to reach the Communications Center.

Security Challenges

Seamless Network
Access

Time Savings
and Improved Efficiency

Reliable Coverage
and Reduced Safety Risks

"Absolute Secure Access provides the backbone for all the new technologies…including signature capture and integrating body-worn video."

NICHOLAS CIZAUSKAS
BUSINESS DEVELOPMENT MANAGER, ADVANCED MOBILE IT
SOLUTION PROVIDER, SAPOL

The Solutions

How They Did It

Secure Remote Access Allows Officers to Access Data and Write Reports From Anywhere

In response, SAPOL has built out a network that allows it to be truly agile. Absolute Secure Access allows officers to complete all of their paperwork from anywhere in the field, even in the remotest of areas. They can now capture statements, take notes, search for and access data, and write reports while responding to incidents on the road. This has reduced the time officers spend at their desks—as much as two hours per officer per shift—giving them more time to be out in the field. The data-gathering capabilities, dashboards, and indicators of Absolute Secure Access provide valuable information about device usage and coverage. Best of all, the efficiencies and cost-reductions gained mean that Absolute Secure Access pays for itself.

Immediate Results Leads to Further Expansion

The eight different types of vehicles in the patrol fleet, including helicopters and four-wheel drive units for use in remote areas, are all equipped with mobile devices running Absolute Secure Access. Success in the field has led SAPOL to expand the program. Executives and senior officers have been furnished with enterprise-class tablets running Absolute Secure Access “because the leadership knows the product is so reliable,” Cizauskas said.

The Results

Modernizing the Police Force Allows More Time to Serve the Community

SAPOL officers capture statements, perform research, and make reports directly in the field, allowing them to spend more time out in the community. Network status is easily monitored, and the savings gained allow the system to pay for itself.

To date, Absolute Secure Access has:

  • Provided time savings of up to two hours per officer per shift
  • Allows officers to now capture statements, access data, and write reports in the field
  • Provides a more reliable coverage area, reducing safety risks for officers
  • Enables seamless network access for eight different types of vehicles
  • Improves efficiencies, resulting in a solution that pays for itself

Absolute Platform FAQ

The Absolute® Platform leverages a cloud-based, highly-available and secure multi-tenant architecture that is available across different regions. It’s comprised of a variety of foundational components that power Absolute product features that are being leveraged by the company’s enterprise customers and ecosystems partners (e.g., independent software vendors, original equipment manufacturers, or managed service providers) alike.

The Absolute Platform consists of three core components:

  • Absolute Persistence Technology

Absolute Persistence® technology, a unique, patented technology is already embedded in over 600 million devices as a result of Absolute’s partnership with nearly 30 system manufacturers from around the world. Once activated, this technology is fiercely resilient and is the only solution to survive attempts to disable it, even if the device is re-imaged, the hard drive is replaced, or the firmware is updated.

No other technology can do this. Ultimately, it provides a secure, unbreakable, and always-on connection between the Absolute Platform and the endpoint, allowing you to gain unprecedented real-time visibility, control, and remediation capabilities.

  • Absolute Resilience Technology

The Absolute Platform utilizes two types of patented Absolute Resilience™ technology to ensure that mission-critical applications remain healthy and operational and to provide end users with the most productive, as well as optimized remote access experience possible:

  • Application Resilience™: Monitors mission-critical applications’ health and behavior; detects if missing, corrupted, or not running; and automatically repairs or re-installs components when necessary – without requiring human intervention. Application Resilience ensures security controls are working as expected and provides optimal user experience by fixing unhealthy applications. Currently more than 60 mission-critical applications are enabled for Application Resilience and more are being added frequently.
  • Network Resilience™: Monitors and automatically, as well as transparently restores and optimizes unhealthy network connections so networked applications continue to operate without end user-impacting interruptions that would otherwise require manual application restarts, network re-connects, and/or re-authentications. Network Resilience allows for superior connectivity and reliability, allowing end users to focus on their tasks and not network behavior.
  • Absolute Intelligence

Absolute ensures a digital tether to each device remains intact, providing you with reliable insights and intelligence from all of your endpoints to the network edge — on or off your corporate network.

Hundreds of data points are gathered and served up as insights, providing guidance on utilization, health, security and compliance posture, as well as a unified view into the entire end user experience. Applying AI-based risk assessment and user entity behavior analytics lets you go beyond the monitoring of resources and applications, allowing for automated remediation and uncompromised user productivity.

Other foundational components of the Absolute Platform that enable the Absolute Secure Endpoint™ and Secure Access™ products are as follows:

  • Web console
  • Mobile app
  • Rules and policy engine
  • Alerts
  • Dashboards
  • APIs
  • Application Persistence-as-a-Service SDK
  • Third-party integrations (e.g., SIEM, ITSM)

Customers can leverage the Absolute Platform components through Absolute’s packaged products, APIs, and SDKs. The result will be rapid innovation. The Absolute Platform is always included in the product package of choice.

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