Leicestershire Police Officers and Staff Rely on Absolute Secure Access as They Transition to Work-From-Home

The Police Force Empowers Its Officers With Remote Access Technology and Improves Their Ability to Serve the Public

Leicestershire Police is the territorial police force that serves the people of Leicestershire and Rutland in England. Its headquarters is located in Enderby, Leicestershire.

The Story

Secure Access to Mission-Critical Applications in the Field

Patrolling the rural areas served by Leicestershire Police posed some unique challenges. Officers were routinely frustrated by failed connections whenever the signal dropped below 3G, making it nearly impossible to do their jobs. They needed a better VPN—one that could securely retain and improve connectivity over all sorts of networks, including 2G, 3G, Wi-Fi, ADSL, and 4G, to give mobile users reliable access to mission-critical applications and data. Officers also required access to the 999 emergency systems, reporting, and all the home office software so they could communicate with London and conduct full crime investigations.

Security Challenges

Improved
Connectivity

Reduced
Support Calls

Fully Mobile-
Enabled Staff

"Absolute Secure Access has proven to be invaluable during the unprecedented COVID-19 pandemic. The force moved from mobilized working to ‘working-from-home’ overnight. Without Absolute Secure Access, we would have struggled to maintain a connected workforce with full access to systems and communication tools."

DAVID CRAIG
HEAD OF INFORMATION TECHNOLOGY
LEICESTERSHIRE POLICE

The Solutions

How They Did It

Allow All Officers To Be Fully Mobile-Enabled, No Matter Where They Are

After evaluating Absolute Secure Access in the field, Leicestershire Police found the answer. The solution provided a seamless user experience over any network connection with software that was easy to deploy and manage. Leicestershire Police quickly rolled it out to the entire workforce, giving officers and staff a full desktop experience in the field. Absolute Secure Access is installed on all Windows laptops and iPads, allowing officers to complete reports and update incidents in their vehicles between calls without returning to the station.

"I can’t say enough about how much it’s changed the way our workforce operates. It allows our users to be completely agile."

ANDY WHITE
INFORMATION SYSTEMS ANALYST
LEICESTERSHIRE POLICE

The Results

Achieve Reliable, Resilient Access While Improving Efficiencies

As police forces throughout the U.K. are constantly challenged to do more with fewer resources, Absolute has given Leicestershire Police a win-win—providing greater efficiency and a better end user experience.

To date, Absolute Secure Access:

  • Allows all officers and staff to be fully mobile-enabled
  • Virtually eliminated dropped connections and glitches, even in poor network conditions
  • Allows for greater officer presence in the field because more work can be done away from the station
  • One-person IT department maintains Absolute Secure Access for 4,000+ users because it is easy to deploy, maintain, and support

Absolute Platform FAQ

The Absolute® Platform leverages a cloud-based, highly-available and secure multi-tenant architecture that is available across different regions. It’s comprised of a variety of foundational components that power Absolute product features that are being leveraged by the company’s enterprise customers and ecosystems partners (e.g., independent software vendors, original equipment manufacturers, or managed service providers) alike.

The Absolute Platform consists of three core components:

  • Absolute Persistence Technology

Absolute Persistence® technology, a unique, patented technology is already embedded in over 600 million devices as a result of Absolute’s partnership with nearly 30 system manufacturers from around the world. Once activated, this technology is fiercely resilient and is the only solution to survive attempts to disable it, even if the device is re-imaged, the hard drive is replaced, or the firmware is updated.

No other technology can do this. Ultimately, it provides a secure, unbreakable, and always-on connection between the Absolute Platform and the endpoint, allowing you to gain unprecedented real-time visibility, control, and remediation capabilities.

  • Absolute Resilience Technology

The Absolute Platform utilizes two types of patented Absolute Resilience™ technology to ensure that mission-critical applications remain healthy and operational and to provide end users with the most productive, as well as optimized remote access experience possible:

  • Application Resilience™: Monitors mission-critical applications’ health and behavior; detects if missing, corrupted, or not running; and automatically repairs or re-installs components when necessary – without requiring human intervention. Application Resilience ensures security controls are working as expected and provides optimal user experience by fixing unhealthy applications. Currently more than 60 mission-critical applications are enabled for Application Resilience and more are being added frequently.
  • Network Resilience™: Monitors and automatically, as well as transparently restores and optimizes unhealthy network connections so networked applications continue to operate without end user-impacting interruptions that would otherwise require manual application restarts, network re-connects, and/or re-authentications. Network Resilience allows for superior connectivity and reliability, allowing end users to focus on their tasks and not network behavior.
  • Absolute Intelligence

Absolute ensures a digital tether to each device remains intact, providing you with reliable insights and intelligence from all of your endpoints to the network edge — on or off your corporate network.

Hundreds of data points are gathered and served up as insights, providing guidance on utilization, health, security and compliance posture, as well as a unified view into the entire end user experience. Applying AI-based risk assessment and user entity behavior analytics lets you go beyond the monitoring of resources and applications, allowing for automated remediation and uncompromised user productivity.

Other foundational components of the Absolute Platform that enable the Absolute Secure Endpoint™ and Secure Access™ products are as follows:

  • Web console
  • Mobile app
  • Rules and policy engine
  • Alerts
  • Dashboards
  • APIs
  • Application Persistence-as-a-Service SDK
  • Third-party integrations (e.g., SIEM, ITSM)

Customers can leverage the Absolute Platform components through Absolute’s packaged products, APIs, and SDKs. The result will be rapid innovation. The Absolute Platform is always included in the product package of choice.

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