Tietoevry is a global IT services and software company providing IT and product engineering services. Tietoevry operates around the world, with offices in Finland, Sweden, and Norway, with over 24,000 employees worldwide across more than 20 countries.
The Story
Guaranteeing Endpoint Visibility Across a Distributed Enterprise
Tietoevry faced challenges tracking and managing devices across its widely distributed operations. With a distributed workforce around the globe, Tietoevry needed a reliable solution to maintain visibility, control, and security over its vast device fleet. Tietoevry’s journey with Absolute began nearly two decades ago when the company faced a critical security event; hundreds of laptops were stolen during an office relocation. Following this incident, Absolute’s ability to freeze, track, and recover devices made it a must-have solution
Security Challenges
Constant
Endpoint Visibility
Safeguards
Devices and Data
Improves
Sustainability and Device Return Rate
"We have 25,000 devices globally and a small IT team of six managing it all. Absolute is an integral part of ensuring device control and helping us use our resources efficiently."
MAGNUS MÜNLENBOCK
GLOBAL HEAD OF IT
TIETOEVRY
The Solutions
How They Did It
Enhancing Device Tracking and Recovery
Tietoevry strengthened its device tracking and recovery efforts using Absolute Secure Endpoint, enabling real-time monitoring of devices and improving recovery rates. With Absolute’s geofencing capabilities, Tietoevry set up safeguards for sensitive areas, such as sanctioned countries, where device movement triggers security protocols. Tietoevry also leverages Absolute Secure Endpoint’s Device Freeze functionality to freeze devices and display user notifications to streamline the device recovery process. Tietoevry significantly boosted its device return rate to 114% by leveraging this capability; further investigation revealed that many employees had accumulated second devices, contributing to the higher-than-expected returns.
Improving Sustainability Efforts While Decreasing Procurement Expenses
Tietoevry also integrated sustainability into its device management practices. The IT team developed an internal device reuse program by creating a SharePoint-based internal shop for employees looking to upgrade their devices. This system leveraged real-time inventory data pulled from Absolute Secure Endpoint’s reporting capabilities to allow employees to request pre-owned devices. As a result, 95% of returned devices are reused, reducing hardware procurement expenses and aligning with the company’s sustainability initiatives by extending the devices’ lifetime.
Proactive IT Support and Problem Resolution
Additionally, Absolute’s reporting and data collection capabilities have enabled Tietoevry to adopt a proactive approach to IT support. By identifying and addressing issues before they escalate, the company has optimized network configurations and reduced help desk tickets. With a six-person IT team servicing over 25,000 devices across the globe, this proactive strategy has enhanced the employee experience and improved overall IT efficiency across its global operations.
The Results
Securing a 25,000+ Device Fleet While Driving Sustainability and Preventing Loss Gives Peace of Mind for IT Asset Management
Tietoevry has embedded Absolute into its IT strategy, allowing the small IT team to effectively govern a complex global device environment, improve efficiencies, and provide complete visibility of the asset lifecycle. From managing employee offboarding to recovering lost devices, Absolute’s capabilities have proven invaluable. In the future, Tietoevry plans to continue to leverage Absolute Secure Endpoint to bolster its asset management and asset tracking strategy.
For Tietoevry, Absolute Secure Endpoint:
- Gives the IT team constant visibility into endpoints, allowing them to make real-time decisions
- Leverages End User Messaging feature to push updates and improve device return rate to 114%
- Improves sustainability efforts through a device reuse program
- Tracks and locates all enrolled devices, no matter where they are
- Provides the ability to remotely freeze at-risk devices, safeguarding sensitive device data from potential bad actors
- Detects unauthorized device movement with defined geofences and alerts, triggering security protocols for sensitive areas
Absolute Platform FAQ
The Absolute® Platform leverages a cloud-based, highly-available and secure multi-tenant architecture that is available across different regions. It’s comprised of a variety of foundational components that power Absolute product features that are being leveraged by the company’s enterprise customers and ecosystems partners (e.g., independent software vendors, original equipment manufacturers, or managed service providers) alike.
The Absolute Platform consists of three core components:
- Absolute Persistence Technology
Absolute Persistence® technology, a unique, patented technology is already embedded in over 600 million devices as a result of Absolute’s partnership with nearly 30 system manufacturers from around the world. Once activated, this technology is fiercely resilient and is the only solution to survive attempts to disable it, even if the device is re-imaged, the hard drive is replaced, or the firmware is updated.
No other technology can do this. Ultimately, it provides a secure, unbreakable, and always-on connection between the Absolute Platform and the endpoint, allowing you to gain unprecedented real-time visibility, control, and remediation capabilities.
- Absolute Resilience Technology
The Absolute Platform utilizes two types of patented Absolute Resilience™ technology to ensure that mission-critical applications remain healthy and operational and to provide end users with the most productive, as well as optimized remote access experience possible:
- Application Resilience™: Monitors mission-critical applications’ health and behavior; detects if missing, corrupted, or not running; and automatically repairs or re-installs components when necessary – without requiring human intervention. Application Resilience ensures security controls are working as expected and provides optimal user experience by fixing unhealthy applications. Currently more than 60 mission-critical applications are enabled for Application Resilience and more are being added frequently.
- Network Resilience™: Monitors and automatically, as well as transparently restores and optimizes unhealthy network connections so networked applications continue to operate without end user-impacting interruptions that would otherwise require manual application restarts, network re-connects, and/or re-authentications. Network Resilience allows for superior connectivity and reliability, allowing end users to focus on their tasks and not network behavior.
- Absolute Intelligence
Absolute ensures a digital tether to each device remains intact, providing you with reliable insights and intelligence from all of your endpoints to the network edge — on or off your corporate network.
Hundreds of data points are gathered and served up as insights, providing guidance on utilization, health, security and compliance posture, as well as a unified view into the entire end user experience. Applying AI-based risk assessment and user entity behavior analytics lets you go beyond the monitoring of resources and applications, allowing for automated remediation and uncompromised user productivity.
Other foundational components of the Absolute Platform that enable the Absolute Secure Endpoint™ and Secure Access™ products are as follows:
- Web console
- Mobile app
- Rules and policy engine
- Alerts
- Dashboards
- APIs
- Application Persistence-as-a-Service SDK
- Third-party integrations (e.g., SIEM, ITSM)
Customers can leverage the Absolute Platform components through Absolute’s packaged products, APIs, and SDKs. The result will be rapid innovation. The Absolute Platform is always included in the product package of choice.
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