Oppy is a leading North American fresh produce distribution company with headquarters in British Columbia, Canada, and over a dozen offices throughout North and South America. The company sources produce from more than 26 countries and delivers to retailers, wholesalers, and food service operators across the U.S. and Canada, as well as export markets.
The Story
The Need for a Secure, Reliable Remote Access Solution in the Work-From-Home Era
Oppy’s 350+ employees need secure access to company resources and data to keep operations running smoothly. While the group started the year with a list of IT projects and priorities, things quickly changed when they had to set everyone up to work from home after the COVID-19 outbreak. Support calls spiked as users tried to connect from home, and their expectation of a seamless ‘office-like’ experience was not being met. Employees were having trouble connecting to the files they needed and sometimes had to reboot multiple times a day, creating a lot of frustration for everyone. IT was in process of replacing DirectAccess with another Microsoft product, AlwaysOn, because they are embedded in the Microsoft ecosystem, but they changed directions because of timing and all the infrastructure required to make it work. Instead, they needed an easy-to-deploy, software-based mobile VPN that was going to keep their employees working from anywhere. They also needed a solution that had good technical support so if an issue came up, someone would pick up the phone, not respond the next day.
Security Challenges
Eliminates
Support Calls
Secure and
Reliable Access
Seamless
Connectivity
"Biggest difference I’ve noticed about using Absolute Secure Access is that nobody sends support request emails complaining about not being able to access their line of business applications or that they are having connection problems. I am a very happy customer. I’m glad I found you guys! "
MIRZA DEDIC
DIRECTOR, IT SECURITY, AND INFRASTRUCTURE
OPPY
The Solutions
How They Did It
Provide Secure Access to Corporate Files and Data From Anywhere
Oppy uses Absolute Secure Access to provide an exceptional user experience for their remote workforce, eliminating dropped connections and multiple logins. The IT team optimizes traffic through policy by sending a portion of the traffic to the corporate network through an encrypted tunnel and approved traffic straight to the Internet. The policy and prioritization engine gives them the flexibility they need to maintain an agile IT strategy.
The Results
Seamless Connectivity = Eliminated Support Calls
Absolute Secure Access delivers an easy-to-implement, mobile-first DirectAccess replacement that supports Oppy’s existing and future remote access strategy. End users have a seamless experience with a single login across any network while enjoying ‘office-like’ access to data and files from anywhere. Absolute Secure Access also provides the IT team with the ability to optimize bandwidth by monitoring and controlling traffic.
For Oppy, Absolute Secure Access:
- Replaced DirectAccess easily without disrupting business operations
- Eliminated support calls related to remote access issues and connectivity
- Quickly transitioned entire staff to work from home during the pandemic office closure
- Provided secure and reliable access to corporate files and data from anywhere
Absolute Platform FAQ
The Absolute® Platform leverages a cloud-based, highly-available and secure multi-tenant architecture that is available across different regions. It’s comprised of a variety of foundational components that power Absolute product features that are being leveraged by the company’s enterprise customers and ecosystems partners (e.g., independent software vendors, original equipment manufacturers, or managed service providers) alike.
The Absolute Platform consists of three core components:
- Absolute Persistence Technology
Absolute Persistence® technology, a unique, patented technology is already embedded in over 600 million devices as a result of Absolute’s partnership with nearly 30 system manufacturers from around the world. Once activated, this technology is fiercely resilient and is the only solution to survive attempts to disable it, even if the device is re-imaged, the hard drive is replaced, or the firmware is updated.
No other technology can do this. Ultimately, it provides a secure, unbreakable, and always-on connection between the Absolute Platform and the endpoint, allowing you to gain unprecedented real-time visibility, control, and remediation capabilities.
- Absolute Resilience Technology
The Absolute Platform utilizes two types of patented Absolute Resilience™ technology to ensure that mission-critical applications remain healthy and operational and to provide end users with the most productive, as well as optimized remote access experience possible:
- Application Resilience™: Monitors mission-critical applications’ health and behavior; detects if missing, corrupted, or not running; and automatically repairs or re-installs components when necessary – without requiring human intervention. Application Resilience ensures security controls are working as expected and provides optimal user experience by fixing unhealthy applications. Currently more than 60 mission-critical applications are enabled for Application Resilience and more are being added frequently.
- Network Resilience™: Monitors and automatically, as well as transparently restores and optimizes unhealthy network connections so networked applications continue to operate without end user-impacting interruptions that would otherwise require manual application restarts, network re-connects, and/or re-authentications. Network Resilience allows for superior connectivity and reliability, allowing end users to focus on their tasks and not network behavior.
- Absolute Intelligence
Absolute ensures a digital tether to each device remains intact, providing you with reliable insights and intelligence from all of your endpoints to the network edge — on or off your corporate network.
Hundreds of data points are gathered and served up as insights, providing guidance on utilization, health, security and compliance posture, as well as a unified view into the entire end user experience. Applying AI-based risk assessment and user entity behavior analytics lets you go beyond the monitoring of resources and applications, allowing for automated remediation and uncompromised user productivity.
Other foundational components of the Absolute Platform that enable the Absolute Secure Endpoint™ and Secure Access™ products are as follows:
- Web console
- Mobile app
- Rules and policy engine
- Alerts
- Dashboards
- APIs
- Application Persistence-as-a-Service SDK
- Third-party integrations (e.g., SIEM, ITSM)
Customers can leverage the Absolute Platform components through Absolute’s packaged products, APIs, and SDKs. The result will be rapid innovation. The Absolute Platform is always included in the product package of choice.
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