Royal Free London NHS Trust Decreases Device Loss Rate with Absolute Secure Endpoint

With Absolute Secure Endpoint, Royal Free London NHS Trust Recovers 55 Missing Devices in One Year

NHS Royal Free London Logo

The Royal Free London NHS is an NHS foundation Trust based in London, United Kingdom. It is one of the largest trusts in the country, employing more than 12,000 staff from 120 countries and serving a population of more than 1.6 million people across three main sites in London and Hertfordshire.

The Story

Improve Device Visibility

Ten years ago, Royal Free London NHS Trust did not have a seamless asset management solution. The Trust heavily relied on a manual process of recording assets, which provided no real oversight once they left any of its sites. At that time, with an organization of over 6,800, it became increasingly difficult to reclaim missing or stolen devices. Royal Free London NHS Trust needed to find a solution to manage their endpoints, no matter where they are.

Security Challenges

Visibility Icon

Enhances Endpoint Visibility

Compliance Icon

Maintains Compliance

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Reclaimed 55 Stolen Devices

"It’s nice to have more control, more confidence, and more visibility of unusual behavior, which we didn’t have before. My experience with Absolute has been brilliant; it’s an indispensable part of our endpoint management and protection now."

Monica Ralhan
Head of Endpoint Infrastructure and User Experience
Royal Free London NHS Trust

The Solutions

How They Did It

Reclaim Missing and Stolen Devices Across Growing Device Fleet

Royal Free London NHS Trust turned to Absolute Secure Endpoint in 2014 to help recover missing and stolen devices. From 2013 to 2023, the organization grew from 6,800 to 12,000, increasing the number of endpoints across its sites. Absolute Secure Endpoint has supported Royal Free London NHS Trust through this growth, providing the ability to track, locate, and freeze missing or stolen devices. In the past twelve months alone, Absolute Secure Endpoint has helped recover 55 stolen devices for the Trust.

Providing Real-Time Insights and Control Across all Endpoints

In addition to recovering missing devices, Absolute Secure Endpoint provided Royal Free London NHS Trust with more insights into its devices. Now armed with enhanced visibility into its endpoints, Royal Free London NHS Trust can understand where its assets are at any given time. With Absolute Secure Endpoint, the Trust can also generate reports to show devices that have not connected for 30 or 60 days and address those devices appropriately.

Meeting Compliance Needs and Improving Cybersecurity Awareness

Royal Free London NHS Trust also leverages Absolute Secure Endpoint to provide oversight of device health, especially with the increase of offsite devices and associated cyber risks with endpoints across multiple networks. Regular device updates ensure the Trust stays compliant with government standards; with Absolute, the Trust can effectively freeze at-risk or non-compliant devices and push any required updates. To improve cybersecurity awareness efforts, Royal Free London NHS Trust is creating an awareness plan to promote Absolute within the organization to improve the loss rate of internal thefts.

"Overall, the experience has been great with both the solution and the Absolute team who are always ready to assist."

Jit Jesani
Digital Endpoint Team Manager
Royal Free London NHS Trust

The Results

Strengthening Device Management and Cybersecurity

With more investment in cybersecurity and digital, Royal Free London NHS Trust is continuing to leverage Absolute Secure Endpoint to effectively manage its device fleet while also promoting the solution internally to further improve device loss rates.

For the Royal Free London NHS Trust, Absolute Secure Endpoint:

  • Assists in stolen devices recovery, recovering 55 stolen devices in 12 months
  • Provides greater endpoint visibility across the entire device fleet
  • Remediates outdated software and checks the health status of offsite devices
  • Maintains compliance by regularly updating devices
  • Tracks, locates, and freezes missing and/or stolen devices
a man holding a laptop

Absolute Platform FAQ

The Absolute® Platform leverages a cloud-based, highly-available and secure multi-tenant architecture that is available across different regions. It’s comprised of a variety of foundational components that power Absolute product features that are being leveraged by the company’s enterprise customers and ecosystems partners (e.g., independent software vendors, original equipment manufacturers, or managed service providers) alike.

The Absolute Platform consists of three core components:

  • Absolute Persistence Technology

Absolute Persistence® technology, a unique, patented technology is already embedded in over 600 million devices as a result of Absolute’s partnership with nearly 30 system manufacturers from around the world. Once activated, this technology is fiercely resilient and is the only solution to survive attempts to disable it, even if the device is re-imaged, the hard drive is replaced, or the firmware is updated.

No other technology can do this. Ultimately, it provides a secure, unbreakable, and always-on connection between the Absolute Platform and the endpoint, allowing you to gain unprecedented real-time visibility, control, and remediation capabilities.

  • Absolute Resilience Technology

The Absolute Platform utilizes two types of patented Absolute Resilience™ technology to ensure that mission-critical applications remain healthy and operational and to provide end users with the most productive, as well as optimized remote access experience possible:

  • Application Resilience™: Monitors mission-critical applications’ health and behavior; detects if missing, corrupted, or not running; and automatically repairs or re-installs components when necessary – without requiring human intervention. Application Resilience ensures security controls are working as expected and provides optimal user experience by fixing unhealthy applications. Currently more than 60 mission-critical applications are enabled for Application Resilience and more are being added frequently.
  • Network Resilience™: Monitors and automatically, as well as transparently restores and optimizes unhealthy network connections so networked applications continue to operate without end user-impacting interruptions that would otherwise require manual application restarts, network re-connects, and/or re-authentications. Network Resilience allows for superior connectivity and reliability, allowing end users to focus on their tasks and not network behavior.
  • Absolute Intelligence

Absolute ensures a digital tether to each device remains intact, providing you with reliable insights and intelligence from all of your endpoints to the network edge — on or off your corporate network.

Hundreds of data points are gathered and served up as insights, providing guidance on utilization, health, security and compliance posture, as well as a unified view into the entire end user experience. Applying AI-based risk assessment and user entity behavior analytics lets you go beyond the monitoring of resources and applications, allowing for automated remediation and uncompromised user productivity.

Other foundational components of the Absolute Platform that enable the Absolute Secure Endpoint™ and Secure Access™ products are as follows:

  • Web console
  • Mobile app
  • Rules and policy engine
  • Alerts
  • Dashboards
  • APIs
  • Application Persistence-as-a-Service SDK
  • Third-party integrations (e.g., SIEM, ITSM)

Customers can leverage the Absolute Platform components through Absolute’s packaged products, APIs, and SDKs. The result will be rapid innovation. The Absolute Platform is always included in the product package of choice.

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