IT Service Management (ITSM) is a discipline for managing IT systems that maximizes the benefits to customers and the needs of the business. ITSM utilizes a mix of people, process and information technology, often adopting best practices to focus on the quality of the service. In keeping with the "service" aspect of the term, the focus has shifted from managing technology to managing the relationship with the customer.
Companies looking to implement ITSM must assess their desired future state of IT then look to the implementation of the desired framework. For more on making your organization service-oriented with the integration of ITSM, stay tuned to our InTelligence blog.