Absolute Service: Our New ITSM Solution

By: Absolute Team | 1/22/2013

We are very pleased to announce the launch of our new IT Service Management (ITSM) solution, Absolute Service. Absolute Service combines people, process, and information technology so that IT services can align with the needs of the business. With the launch of Absolute Service, Absolute Software now provides IT with an integrated end-to-end solution across all ITIL processes.

Features of Absolute Service

Absolute Services allows IT to use ITIL-certified best practices apply precise control over the levels of service they deliver, predicting potential points of failure, and making real-time decisions for the most efficient and cost-effective outcome.

  • Highly customizable interface with 140+ widgets
  • Access via native apps for iOS and Android
  • PinkVERIFY ITIL 3 Certified for 11 processes
  • One-click audit records
  • Available in several editions, including a Helpdesk edition
  • On-demand or on-premise deployment. Customers can easily transition between deployment options for seamless future scalability.
  • Easy to deploy

"Absolute Service provides IT with the information they need to analyze the potential impact of each service request," states Darren Williams, Vice President and General Manager of Service Management at Absolute Software. "With this complete view they can effectively manage requests, resources, and prove each step of the process was properly carried out with one-click audit records."

PinkVERIFY 3 1 Logo

Absolute Service has received PinkVERIFY ITIL 3 Certification from Pink Elephant for 11 processes. The PinkVERIFY assessment is recognized as the ITSM industry’s original program for certification of software that supports the definitions and workflow requirements defined by ITIL.

Availability Absolute Service is available today. Learn more here.

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