IT | Security

Absolute Service 8.0 Unveils Endpoint Control and Management Capabilities

By: Absolute Team | 9/10/2013

Absolute Software today announced the release of Absolute Service 8.0, an ITIL 2011 Certified IT Service Management (ITSM) solution, that now also provides IT with remote control and interactive capabilities with corporate endpoints.

What's New in Absolute Service 8.0

With the release of Absolute Service 8.0, customers can perform remote control and endpoint management functions within the Absolute Service console including device lock, reset and device messaging. This is the first stage of a larger initiative to provide IT with the ability to interact with each device within the ITSM console (versus logging into a separate product) for immediate remediation.

"We are excited to deliver Absolute Service 8.0 to our valued customers. The new features allow them to interact with the technology using an intuitive user console. More importantly, our customers can perform both traditional asset management functions such as desktop remote control and endpoint security tasks such as device lock, reset and messaging within the Absolute Service console. This will support a more immediate response resulting in enhanced customer satisfaction and IT resource efficiencies." - Dr. Darren Williams, Vice President and General Manager of Service Management at Absolute Software

A full list of new features and enhancements include:

  • Remote control and endpoint management functions including device lock, reset and device messaging from within the ITSM console
  • Support for native data types within the Configuration Management Database (CMDB)
  • Built-in scripting language for on the fly data manipulation and federation when communicating with third-party systems
  • Upgraded Absolute Service user interface including new features such as drag and drop uploading, collapsible request editor, visual workflow designer, and a new alerting system.
  • The ability to log in using Facebook and other social networks, improving how employees can interact with IT.

Absolute Service continues to maintain the highest industry standards, achieving PinkVERIFY ITIL 2011 Certification from Pink Elephant for 10 processes: request fulfillment, incident, problem, change, release and deployment, service level, knowledge, service catalog, service portfolio and service asset and configuration management.

Absolute Service 8.0 is available today.