Absolute Software today announced the release of Absolute Service 8.0, an ITIL 2011 Certified IT Service Management (ITSM) solution, that now also provides IT with remote control and interactive capabilities with corporate endpoints.
With the release of Absolute Service 8.0, customers can perform remote control and endpoint management functions within the Absolute Service console including device lock, reset and device messaging. This is the first stage of a larger initiative to provide IT with the ability to interact with each device within the ITSM console (versus logging into a separate product) for immediate remediation.
"We are excited to deliver Absolute Service 8.0 to our valued customers. The new features allow them to interact with the technology using an intuitive user console. More importantly, our customers can perform both traditional asset management functions such as desktop remote control and endpoint security tasks such as device lock, reset and messaging within the Absolute Service console. This will support a more immediate response resulting in enhanced customer satisfaction and IT resource efficiencies." - Dr. Darren Williams, Vice President and General Manager of Service Management at Absolute Software
A full list of new features and enhancements include:
Absolute Service continues to maintain the highest industry standards, achieving PinkVERIFY ITIL 2011 Certification from Pink Elephant for 10 processes: request fulfillment, incident, problem, change, release and deployment, service level, knowledge, service catalog, service portfolio and service asset and configuration management.