Absolute Secure Endpoint Powers Tietoevry's 114% Device Return Rate, Delivers Savings, and Improves Resilience
Tietoevry is a global IT services and software company providing IT and product engineering services. Tietoevry operates around the world, with offices in Finland, Sweden, and Norway, with over 24,000 employees worldwide across more than 20 countries.
Guaranteeing Endpoint Visibility Across a Distributed Enterprise
Tietoevry faced challenges tracking and managing devices across its widely distributed operations. With a distributed workforce around the globe, Tietoevry needed a reliable solution to maintain visibility, control, and security over its vast device fleet. Tietoevry’s journey with Absolute began nearly two decades ago when the company faced a critical security event; hundreds of laptops were stolen during an office relocation. Following this incident, Absolute’s ability to freeze, track, and recover devices made it a must-have solution.
How They Did It
Enhancing Device Tracking and Recovery
Tietoevry strengthened its device tracking and recovery efforts using Absolute Secure Endpoint, enabling real-time monitoring of devices and improving recovery rates. With Absolute’s geofencing capabilities, Tietoevry set up safeguards for sensitive areas, such as sanctioned countries, where device movement triggers security protocols. Tietoevry also leverages Absolute Secure Endpoint’s Device Freeze functionality to freeze devices and display user notifications to streamline the device recovery process. Tietoevry significantly boosted its device return rate to 114% by leveraging this capability; further investigation revealed that many employees had accumulated second devices, contributing to the higher-than-expected returns.
Improving Sustainability Efforts While Decreasing Procurement Expenses
Tietoevry also integrated sustainability into its device management practices. The IT team developed an internal device reuse program by creating a SharePoint-based internal shop for employees looking to upgrade their devices. This system leveraged real-time inventory data pulled from Absolute Secure Endpoint’s reporting capabilities to allow employees to request pre-owned devices. As a result, 95% of returned devices are reused, reducing hardware procurement expenses and aligning with the company’s sustainability initiatives by extending the devices’ lifetime.
Proactive IT Support and Problem Resolution
Additionally, Absolute’s reporting and data collection capabilities have enabled Tietoevry to adopt a proactive approach to IT support. By identifying and addressing issues before they escalate, the company has optimized network configurations and reduced help desk tickets. With a six-person IT team servicing over 25,000 devices across the globe, this proactive strategy has enhanced the employee experience and improved overall IT efficiency across its global operations.
Peace of Mind for IT Asset Management
Tietoevry has embedded Absolute into its IT strategy, allowing the small IT team to effectively govern a complex global device environment, improve efficiencies, and provide complete visibility of the asset lifecycle. From managing employee offboarding to recovering lost devices, Absolute’s capabilities have proven invaluable. In the future, Tietoevry plans to continue to leverage Absolute Secure Endpoint to bolster its asset management and asset tracking strategy.
For Tietoevry, Absolute Secure Endpoint:
- Gives the IT team constant visibility into endpoints, allowing them to make real-time decisions
- Leverages End User Messaging feature to push updates and improve device return rate to 114%
- Improves sustainability efforts through a device reuse program
- Tracks and locates all enrolled devices, no matter where they are
- Provides the ability to remotely freeze at-risk devices, safeguarding sensitive device data from potential bad actors
- Detects unauthorized device movement with defined geofences and alerts, triggering security protocols for sensitive areas