Uninterrupted Connectivity Allows SA Heart to Focus More on Patients and Less on Tech With Absolute Secure Access

With Absolute Secure Access, SA Heart ensures remote connectivity and security for users across its brick-and-mortar and mobile clinics

SA Heart is the largest private practice cardiology group in South Australia, founded in 1984. Their cardiologists cover a wide range of sub-specialties. SA Heart has 15 locations in South Australia and visits rural and remote locations to provide patient care and provide a full range of diagnostic tests and procedures.

The Story

Guarantee Reliable Connectivity

Like many organizations, SA Heart faced challenges with remote connectivity. Their previous solution worked well enough to connect to the SA Heart network via remote desktops but did not provide the best end user experience for doctors and clinical staff. There were also constraints with this solution that presented challenges with their clinical system.

In addition to these issues, the SA Heart IT team developed a new roadmap for their organization, with one of the pillars being “access anywhere, anytime.” These issues led their IT team to search for a robust solution that ensured fewer technical barriers for their staff while improving connectivity that was still secure for the organization’s needs and clinical data. After testing and trialing solutions that were not the right fit, SA Heart found Absolute Secure Access.

Security Challenges

Secure
Remote Access

Enhanced Visibility
and Reporting

Improved
Clinical Care

"The feedback since implementing Absolute Secure Access has been overwhelmingly positive. We’ve found that it simply works and does exactly what we need to do. By pairing the solution with built-in 4G, my doctors can fire up their secured, managed laptop wherever they are, and with no additional interaction work as if they are in their consulting room. They can focus on their patients anytime, anywhere."

NATHAN CRETTENDEN
ICT MANAGER
SA HEART

The Solutions

How They Did It

Enhancing The User Experience For A Mobile Workforce

Implementing Absolute Secure Access onto SA Heart’s owned and corporate-managed devices was a seamless transition. The SA Heart IT team collaborated with Absolute to implement configurations that worked with their systems and rolled out the solution to several test users. The feedback was overwhelmingly positive; the SA Heart staff had an improved user experience and were able to access the resources they needed on the corporate network. Absolute Secure Access allowed SA Heart to set up a mobile multidisciplinary conference that involved several specialists, often in multiple locations; this had previously been attempted but failed due to the rigidity in terms of location and specific workstation required.

Improving Operational Efficiencies

The feedback from the solution also helped expose a couple of other issues, including poor internet signal quality at pop-up clinics and a slow screen from their internal system, which their IT team was able to address and solve. The main goal was to provide a solution where users could focus less on the tech and more on the patient, and Absolute Secure Access was able to provide that. In addition, the Secure Access solution positively impacted other elements of the IT roadmap, making the decision quite the keystone.

Increasing Visibility Into Network Issues

In addition to the improved remote and more importantly, secure connectivity, Absolute Secure Access provided IT with robust analytics that improves visibility into what was occurring in an end user’s network, helping with troubleshooting any remote issues in a timelier fashion. This reporting allowed SA Heart’s IT team to identify poor network connectivity issues that were occurring.

"The key benefit of this solution is its flexibility and the many potential options it offers for our day-to-day clinical activities."

DR. ANTHONY CHUANG
CARDIOLOGIST
SA HEART

The Results

Secure Connectivity = Enhanced Patient Care

Healthcare organizations like SA Heart must travel to care for their patients outside of clinics. With this business model, it is imperative to have a solution that provides reliable connectivity without compromising on security. Absolute Secure Access provides the flexibility and visibility needed to optimize changing IT environments, providing protection and connectivity for end users, no matter where they are.

For SA Heart, Absolute Secure Access:

  • Decreases support calls and tickets to IT departments, saving hours of time every day.
  • Provides a seamless, secure connection for end users, who can stay connected to the network and access key resources on remote devices, whether at home, in a clinic, or in rural areas.
  • Enhances visibility into network issues, allowing IT to proactively troubleshoot remote working issues, using robust reports.
  • Improves efficiency in the clinical workflow, therefore improving clinical care.

Absolute Platform FAQ

The Absolute® Platform leverages a cloud-based, highly-available and secure multi-tenant architecture that is available across different regions. It’s comprised of a variety of foundational components that power Absolute product features that are being leveraged by the company’s enterprise customers and ecosystems partners (e.g., independent software vendors, original equipment manufacturers, or managed service providers) alike.

The Absolute Platform consists of three core components:

  • Absolute Persistence Technology

Absolute Persistence® technology, a unique, patented technology is already embedded in over 600 million devices as a result of Absolute’s partnership with nearly 30 system manufacturers from around the world. Once activated, this technology is fiercely resilient and is the only solution to survive attempts to disable it, even if the device is re-imaged, the hard drive is replaced, or the firmware is updated.

No other technology can do this. Ultimately, it provides a secure, unbreakable, and always-on connection between the Absolute Platform and the endpoint, allowing you to gain unprecedented real-time visibility, control, and remediation capabilities.

  • Absolute Resilience Technology

The Absolute Platform utilizes two types of patented Absolute Resilience™ technology to ensure that mission-critical applications remain healthy and operational and to provide end users with the most productive, as well as optimized remote access experience possible:

  • Application Resilience™: Monitors mission-critical applications’ health and behavior; detects if missing, corrupted, or not running; and automatically repairs or re-installs components when necessary – without requiring human intervention. Application Resilience ensures security controls are working as expected and provides optimal user experience by fixing unhealthy applications. Currently more than 60 mission-critical applications are enabled for Application Resilience and more are being added frequently.
  • Network Resilience™: Monitors and automatically, as well as transparently restores and optimizes unhealthy network connections so networked applications continue to operate without end user-impacting interruptions that would otherwise require manual application restarts, network re-connects, and/or re-authentications. Network Resilience allows for superior connectivity and reliability, allowing end users to focus on their tasks and not network behavior.
  • Absolute Intelligence

Absolute ensures a digital tether to each device remains intact, providing you with reliable insights and intelligence from all of your endpoints to the network edge — on or off your corporate network.

Hundreds of data points are gathered and served up as insights, providing guidance on utilization, health, security and compliance posture, as well as a unified view into the entire end user experience. Applying AI-based risk assessment and user entity behavior analytics lets you go beyond the monitoring of resources and applications, allowing for automated remediation and uncompromised user productivity.

Other foundational components of the Absolute Platform that enable the Absolute Secure Endpoint™ and Secure Access™ products are as follows:

  • Web console
  • Mobile app
  • Rules and policy engine
  • Alerts
  • Dashboards
  • APIs
  • Application Persistence-as-a-Service SDK
  • Third-party integrations (e.g., SIEM, ITSM)

Customers can leverage the Absolute Platform components through Absolute’s packaged products, APIs, and SDKs. The result will be rapid innovation. The Absolute Platform is always included in the product package of choice.

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