How Genpact Secures Client Devices and Improves Compliance Scores With Absolute Secure Endpoint

Genpact Uses Absolute’s Technology to Ensure Their Endpoint Security Controls Are Protected and Always Working

Genpact (NYSE:G) is a global professional services firm that makes business transformation real. The company drives digital-led innovation and digitally-enabled intelligent operations for its clients, guided by its experience running thousands of processes primarily for Global Fortune 500 companies across more than 30 countries. After its inception in 1997 as a business unit within General Electric, Genpact became an independent company in 2005. Today, the company has revenues of more than $3.5 billion, and they employ over 90,000 people.

The Story

Establishing Endpoint Security Controls at All Times

The experts at Genpact lead mission-critical digital transformation programs for their clients by advising and managing complex enterprise business process initiatives. It’s critical for Genpact to maintain an accurate, up-to-date asset inventory of both their consultant employees’ and their clients’ IT landscape while keeping up with data security regulations across 30 countries. When the COVID-19 pandemic hit and a remote workforce became the rule, more so than the exception, Genpact needed to scale up quickly and safely to best serve its customers. Most importantly, they needed to ensure the endpoint security controls they had in place were protected and working at all times. 

Security Needs


Secure Remote


"We had layers of complexity in managing all our assets. This is why we invested in Absolute Secure Endpoint. It is the first thing we put on every endpoint, and now, we’re able to swiftly manage asset count and identify locations." 


The Solutions

How They Did It

Mobilizing More Than 50,000 PCs to Support Remote Workforces

Genpact previously used a barcoding system for inventorying all its assets. Understanding how many devices they had in use was time-consuming and sometimes took months. When the COVID-19 outbreak happened, a new sense of urgency developed as Genpact quickly mobilized more than 50,000 PCs to support their clients’ remote workforces. They knew they needed a holistic approach to managing and securing devices, and so they turned to Absolute’s Secure Endpoint capabilities.

Ensuring Endpoints and Assets Are Protected

Genpact leverages Absolute Resilience, which adds further capabilities to secure endpoints from threats and vulnerabilities, respond to security breaches and incidents, and delivers Absolute Application Resilience to automatically monitor and detect unhealthy applications and subsequently automatically heal them. Application Resilience allows Genpact to repair or reinstall vitally important endpoint management tools. Because Absolute Secure Endpoint is the only endpoint solution embedded in the firmware of more than 600 million devices, it acts as an always-on digital tether to each device.  

Absolute Reduced Compliance Defects by 50 Percent

Using Absolute Secure Endpoint, Genpact was able to shorten the time to deploy, monitor, remediate, and reduce compliance defects by 50 percent. With full visibility into every device and a single source of truth for asset intelligence, Genpact can prove compliance and assure its clients’ assets are protected.  

“Our endpoint management systems have an important job to do, but they don’t provide us with the single source of truth that Absolute Secure Endpoint does. The fact that Absolute Secure Endpoint is integrated within the BIOS is a big advantage, so we use Absolute Persistence® technology and Absolute Application Resilience™ for these deployments to ensure that mission-critical applications remain healthy and functioning as intended.” 


The Results

Full Endpoint Visibility = Increased Compliance

A failed system means an increased likelihood of cyberattacks and compliance risk. With Absolute Secure Endpoint, Genpact has full visibility into every device, enabling them to understand not only where all their endpoints are but that their endpoint management tools are working as intended and their client’s assets are protected. “Protecting our endpoints is a key pillar of our security strategy, and Absolute has been a terrific partner,” Nomula said.

For the Genpact team, Absolute Secure Endpoint:

  • Shortens the time to deploy, monitor, remediate, and reduce compliance defects by 50 percent
  • Obtains full visibility into every device, enabling them to understand where all their endpoints are and whether their endpoint management tools are working as intended
  • Allows Genpact to self-heal—automatically repair or reinstall—important endpoint management tools

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