Genpact (NYSE:G) is a global professional services firm that makes business transformation real. The company drives digital-led innovation and digitally-enabled intelligent operations for its clients, guided by its experience running thousands of processes primarily for Global Fortune 500 companies across more than 30 countries. After its inception in 1997 as a business unit within General Electric, Genpact became an independent company in 2005. Today, the company has revenues of more than $3.5 billion and they employ over 90,000 people.
Increased Compliance
Secure Remote Workforce
Asset Protection
"We had layers of complexity in managing all our assets. This is why we invested in Absolute. It is the first thing we put on every endpoint and now, we’re able to swiftly manage asset count and identify locations."
Anil Nomula, IT manager
Genpact
THE STORY
Establishing endpoint security controls at all times
The experts at Genpact lead mission-critical digital transformation programs for their clients by advising and managing complex enterprise business process initiatives. It’s critical for Genpact to maintain accurate, up-to-date asset inventory of both their consultant-employees and their clients’ IT landscape, while keeping up with data security regulations across 30 countries. When the pandemic hit, and a remote workforce became the rule, more so than the exception, Genpact needed to scale up quickly and safely to best serve their customers. Most importantly, they needed to ensure the endpoint security controls they had in place were protected and working at all times.
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How they did it
Mobilizing more than 50,000 PCs to support remote workforces
Genpact previously used a barcoding system for inventorying all their assets. To understand how many devices they had in use was time consuming, and sometimes took months. When the COVID-19 outbreak happened, a new sense of urgency developed as Genpact quickly mobilized more than 50,000 PCs to support their clients’ remote workforces. They knew they needed a holistic approach to managing and securing devices, and so they turned to Absolute’s Endpoint Resilience™ capabilities.
Ensuring endpoints and assets are protected
In addition to providing the foundation for their asset management program, Genpact also uses Absolute’s Application Persistence™ service to self-heal – or automatically repair or reinstall – the vitally important endpoint management tools. Because Absolute is the only endpoint solution embedded in the firmware of more than half a billion devices, it acts as an undeletable tether to each device and ensures critical applications work as they should
“Protecting our endpoints is a key pillar of our security strategy, and Absolute has been a terrific partner.” said Nomula.
Absolute reduced compliance defects by 50 percent
With full visibility into every device and a single source of truth for asset intelligence, Genpact can prove compliance and assure their clients’ assets are protected. With Absolute, Genpact was able to shorten the time to deploy, monitor, remediate and reduce compliance defects by 50 percent.
“Our endpoint management systems have an important job to do, but they don’t provide us with the single source of truth that Absolute does,” said Nomula. “The fact that Absolute is integrated within the BIOS is a big advantage, so we use Absolute Persistence for these deployments to ensure that mission-critical applications remain healthy and undeletable.”
"Absolute is our lifeline. We wouldn’t have been as successful through COVID if it wasn’t for the reliable single source of truth that Absolute gives us."
Anil Nomula, IT manager
Genpact
THE RESULTS
Full endpoint visibility = increased compliance
A failed system means an increased likelihood of cyberattacks and compliance risk. With Absolute, Genpact has full visibility into every device, enabling them to understand not only where all their endpoints are, but that their endpoint management tools are working, and their client’s assets are protected.
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