Absolute Secure Access Helps Get Fraport’s 45-Minute Aircraft Turnaround Initiative off the Ground

Fraport Drives Greater Efficiency by Focusing on Remote Access

Leading international airport management company Fraport owns and operates Frankfurt Airport, one of the world’s busiest international transportation hubs. The company serves nearly 61 million passengers a year and operates the highest cargo traffic rate in Europe.

The Story

Overcome Poor Connections to Improve Efficiencies and Worker Safety

In a push for efficiency, Fraport launched an initiative to reduce turnaround times to 45 minutes per aircraft. But first, the company needed to overcome brittle Wi-Fi and cellular connections causing devices to switch to private cellular networks that workers’ mission-critical applications couldn’t handle. This compromised worker safety, as many tried to fix connections while driving. Dropped connections also posed security risks, making it difficult to monitor the 5,000-acre property.

Security Challenges

Eliminates
Application Crashes

Provides
Seamless Roaming

Decreases
Trouble Tickets

"The IT department has received zero trouble tickets related to application crashes or connectivity issues. Absolute Secure Access solved our problems."

FRAPORT SPOKESPERSON

The Solutions

How They Did It

Provide Seamless Roaming Between Networks

Fraport deployed Absolute Secure Access for 700 of its employees using Panasonic® CF31 Toughbooks and G1 Toughpads, giving its workers rock-solid transitions between Wi-Fi access points and cellular networks throughout the large facility. Workers can now roam between networks without issues, allowing them to completely focus on their duties. Drivers now access more accurate pick-up information, baggage handlers receive more complete cargo routing plans and optimal loading instructions, and security staff can now scan personnel badges more efficiently.

Optimized Reporting Allows for Improved Diagnostics

Fraport now uses the solution’s network roaming reports to enable data-driven decision-making and give them an advantage when communicating with their mobile data provider. If, for instance, they see a high incidence of roaming to the Wi-Fi network at a specific time, staff can infer that a problem may exist with the cellular network. Fraport also uses Absolute Secure Access to implement traffic-friendly policies such as assigning large anti-virus updates to download only via Wi-Fi or prioritizing core applications over other traffic.

The Results

Eliminated Application Crashes = Safer Practices and Improved Productivity

Fraport employees can now move freely between Wi-Fi and cellular networks, confident in the continuity of their applications and data access, resulting in a safer facility. These changes have contributed to Fraport’s goal of achieving a 45-minute turnaround time with more of its aircraft.

To date, Absolute Secure Access:

  • Eliminates application crashes, keeping airport workers on task and more productive
  • Provides seamless roaming between networks, allowing employees to focus on their assigned tasks rather than fixing their connections, making the tarmac a safer place for everyone
  • Decreases mobile connectivity-related trouble tickets, now down to zero
  • Prioritizes network traffic, making mission-critical applications always available, while software updates are pushed out to devices only over Wi-Fi networks

Absolute Platform FAQ

The Absolute® Platform leverages a cloud-based, highly-available and secure multi-tenant architecture that is available across different regions. It’s comprised of a variety of foundational components that power Absolute product features that are being leveraged by the company’s enterprise customers and ecosystems partners (e.g., independent software vendors, original equipment manufacturers, or managed service providers) alike.

The Absolute Platform consists of three core components:

  • Absolute Persistence Technology

Absolute Persistence® technology, a unique, patented technology is already embedded in over 600 million devices as a result of Absolute’s partnership with nearly 30 system manufacturers from around the world. Once activated, this technology is fiercely resilient and is the only solution to survive attempts to disable it, even if the device is re-imaged, the hard drive is replaced, or the firmware is updated.

No other technology can do this. Ultimately, it provides a secure, unbreakable, and always-on connection between the Absolute Platform and the endpoint, allowing you to gain unprecedented real-time visibility, control, and remediation capabilities.

  • Absolute Resilience Technology

The Absolute Platform utilizes two types of patented Absolute Resilience™ technology to ensure that mission-critical applications remain healthy and operational and to provide end users with the most productive, as well as optimized remote access experience possible:

  • Application Resilience™: Monitors mission-critical applications’ health and behavior; detects if missing, corrupted, or not running; and automatically repairs or re-installs components when necessary – without requiring human intervention. Application Resilience ensures security controls are working as expected and provides optimal user experience by fixing unhealthy applications. Currently more than 60 mission-critical applications are enabled for Application Resilience and more are being added frequently.
  • Network Resilience™: Monitors and automatically, as well as transparently restores and optimizes unhealthy network connections so networked applications continue to operate without end user-impacting interruptions that would otherwise require manual application restarts, network re-connects, and/or re-authentications. Network Resilience allows for superior connectivity and reliability, allowing end users to focus on their tasks and not network behavior.
  • Absolute Intelligence

Absolute ensures a digital tether to each device remains intact, providing you with reliable insights and intelligence from all of your endpoints to the network edge — on or off your corporate network.

Hundreds of data points are gathered and served up as insights, providing guidance on utilization, health, security and compliance posture, as well as a unified view into the entire end user experience. Applying AI-based risk assessment and user entity behavior analytics lets you go beyond the monitoring of resources and applications, allowing for automated remediation and uncompromised user productivity.

Other foundational components of the Absolute Platform that enable the Absolute Secure Endpoint™ and Secure Access™ products are as follows:

  • Web console
  • Mobile app
  • Rules and policy engine
  • Alerts
  • Dashboards
  • APIs
  • Application Persistence-as-a-Service SDK
  • Third-party integrations (e.g., SIEM, ITSM)

Customers can leverage the Absolute Platform components through Absolute’s packaged products, APIs, and SDKs. The result will be rapid innovation. The Absolute Platform is always included in the product package of choice.

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