Four Communications Group Overcomes Challenges to Support Remote Workers
Four Communications Group (Four) is one of the leading integrated marketing companies in the UK and Middle East. Their key services include advertising, creative, branding, PR, public affairs, behavior change, media planning, media buying, marketing, performance, social analytics, content, Web, digital marketing, video and animation, SEO, events, crisis management, CSR, sponsorship, partnerships, and training.
After struggling with poor user experience and an unreliable SSL VPN solution, Four was in desperate need to improve remote working for its employees. The sudden onset of COVID-19-related office closures made this a company-wide issue and top priority. Four needed a tool to enhance people’s access to company systems and, most importantly, something that could cope with a variety of home Internet connections. With both Mac and Windows users needing access to large creative files, they also needed a cross-platform solution that would provide the same quality connectivity and functionality to all users, regardless of the operating system.
How They Did It
Reliable Connectivity for the Anywhere Workforce
After an evaluation, Four was ready to resolve their remote working issues and deploy Absolute Secure Access across the company. As a result, employees now have access to all corporate resources without relying on multiple supplemental tools and technologies, giving users a full ‘office-like’ experience at home.
Improving IT Efficiencies
IT also streamlined Four’s tech support process using Absolute Secure Access policy controls after ISPs blocked their existing remote support tool. Prior to Absolute Secure Access, support had to ask each user to set up a hotspot on their smartphone to provide a connection. Now, an Absolute Secure Access policy allows the support tool to connect directly without any ISP issues, and their overall mean time to resolution is faster than ever.
Four successfully pivoted its global business by supporting a forward-thinking ‘work-from-anywhere’ policy for employees. The company achieved this change by integrating Absolute Secure Access and designing a device security roadmap that relies on additional Absolute Secure Access capabilities.
To date, Absolute Secure Access:
- Empowers Four’s unique hybrid work environment, resulting in a reduction of office space costs
- Quickly and seamlessly improves user experience and connectivity issues for all end users
- Provides a uniform remote experience for users of both macOS and Windows devices
- Virtually eliminates dropped connections and glitches, even under poor network conditions
- Decreases connection-related support calls and trouble tickets to IT
- Allows Four’s lean IT team to focus on value-add projects by Absolute Secure Access being easy to deploy, maintain, and support across seven global offices