The Need for Endpoint Visibility and Cyber Resilience
Cybersecurity threats are becoming increasingly pervasive, leaving no organization immune. For Managed Service Providers (MSPs), this reality poses a unique set of challenges. Remote work policies, sophisticated threats such as ransomware, and a widespread shortage of cybersecurity professionals are driving organizations to outsource IT management and security processes.
MSPs serve as the backbone for these organizations, managing endpoints, ensuring security compliance, and addressing IT issues across varied customer environments. However, this critical responsibility comes with complexity, inefficiency, and operational risk.
Enter Absolute Resilience for ConnectWise, a powerful integration, built in partnership with ConnectWise®, that equips MSPs to elevate endpoint visibility and bolster cyber resilience for their clients. This blog breaks down key challenges facing MSPs, the solution offered by Absolute Resilience for ConnectWise, and how it simplifies operations for MSPs while reinforcing enterprise security.
Core Challenges Faced by MSPs
MSPs are faced with a wide array of hurdles in managing customer environments, many of which arise due to the distributed nature of modern workforces and increasing cyber risks. Below are some of the most critical challenges:
1. Irregular Endpoint Visibility
Remote work blurs endpoint visibility, making it harder to keep track of devices. This lack of visibility increases risks such as loss, theft, or mismanagement of hardware containing sensitive data.
2. Tool Overload
MSPs often rely on an array of tools to monitor hardware, software, and network health. Juggling multiple platforms not only affects operational efficiency but also increases costs and complexity.
3. Maintaining Critical Security Controls
Ensuring that essential security applications (such as encryption, endpoint management, and anti-malware) are fully functional across customer devices requires continuous monitoring and proactive intervention.
4. Protecting Sensitive Data
Organizations frequently deal with sensitive information such as personally identifiable information (PII) and intellectual property. MSPs must ensure this data is safeguarded, especially during device decommissioning or reassignment.
5. Responding to Security Incidents
From ransomware attacks to zero-day vulnerabilities, MSPs must act decisively and efficiently to contain damage, restore compromised devices, and minimize client downtime.
Introducing Absolute Resilience for ConnectWise
To mitigate these challenges, Absolute Resilience for ConnectWise embeds Absolute’s proven endpoint tools into the ConnectWise Asio™ platform, allowing MSPs to seamlessly leverage endpoint telemetry, real-time actions, and automated remediation capabilities.
Key Features and Modules
Absolute Resilience for ConnectWise is built to serve diverse organizational needs, offering three distinct modules to empower MSPs:
1. Discover/Guard Module
This module provides robust controls for tracking, monitoring, and safeguarding endpoints:
- Encryption Tracking to ensure devices maintain compliance.
- Geolocation to monitor device locations for better visibility.
- Device Freeze to quarantine at-risk or compromised devices.
- Offline Freeze to quarantine devices that have gone dark for extended periods.
- Device Wipe to protect sensitive data during decommissioning or reassignment.
- Certificate of Sanitization to comply with NIST SP 800-88 media sanitization standards, ensuring device audits.
2. Heal Module
Monitoring is essential, but maintaining the health of critical security applications is equally important. The Heal Module addresses this by offering application resilience:
- Provides self-healing capabilities to maintain continuous functionality of applications critical to endpoint security.
- Reports and repairs issues with essential security applications, including Microsoft BitLocker, Microsoft SCCM, and Microsoft Defender ATP.
3. Rehydrate Module
Responding rapidly to mass-scale IT or security incidents is no small feat. The Rehydrate Module enables MSPs to:
- Restore compromised endpoints to a trusted, compliant state.
- Achieve seamless remediation during large-scale disruptions, ensuring reduced downtime and uninterrupted client operations.
Benefits of Absolute Resilience for ConnectWise for MSPs and Their Clients
The integration of Absolute Resilience for ConnectWise brings direct advantages for MSPs and their customer organizations:
1. Enhanced Endpoint Compliance
MSPs can monitor critical attributes such as device location and encryption status to track compliance, ensuring customer environments meet regulatory standards.
2. Improved Security Posture
Report on and maintain the health of critical security applications at scale, ensuring tools consistently protect endpoints across environments to maintain security posture.
3. Comprehensive Device Lifecycle Management
When decommissioning or reallocating devices, wiping devices is important to ensure sensitive data is secured and can’t be maliciously accessed.
4. Mitigation of Risk from At-Risk Devices
Freeze or wipe lost, stolen or compromised devices proactively to prevent cyberattacks from unauthorized access or lateral movement across networks.
5. Device Audits
Proof during audits is easier than ever with a built-in certificate of sanitization generated for every device wipe.
6. Minimize Unplanned Downtime
Recover quickly from mass-scale IT issues or security incidents such as ransomware attacks by restoring compromised endpoints back to a fully trusted and compliant state, ensuring minimal downtime and impact on business.
Flexible Pricing Designed for MSPs
Absolute Resilience for ConnectWise offers a flexible, monthly consumption-based pricing model that allows MSPs to activate specific capabilities based on business needs. This provides smaller MSPs with the same robust protections as larger organizations without exceeding budget limitations.
For More Information
Are your endpoints ready for a resilient future? Absolute Resilience for ConnectWise allows MSPs to meet the demands of today’s complex cybersecurity landscape with confidence.
For more information and the steps to try it out, visit the ConnectWise Marketplace listing. To experience the power of Absolute Resilience for ConnectWise first-hand, explore the interactive demo.