FAQs

The Absolute Computrace Agent is a piece of software that is packaged with Absolute’s Persistence technology embedded in over 1 Billion devices. The agent provides for visibility and control of the device by creating a digital tether between the device, and the Absolute Monitoring Center.

Log into the Absolute console and go to Assets > Devices. In the report, go to the settings area and edit columns in the report to show the Agent column. This column will report on the version of the agent that is deployed to devices under Absolute management.

Absolute manages the agent upgrade process as part of our service. If your device is regularly calling into the Absolute Monitoring Center then the upgrade to our latest agent will happen automatically. If you are still seeing an outdate agent on a device under management, contact the Absolute support team for assistance.

Financial Services