CareSource is a non-profit, Medicaid-managed care company based in Dayton, Ohio. Established in 1989, CareSource has grown to the largest Medicaid-managed care plan in Ohio and the second largest in the U.S. The team at CareSource is committed to making a difference in the lives of Medicaid-qualified, underserved people by improving their access to and quality of healthcare. This mission is their “heartbeat,” and dedication is the hallmark of their success.
The Story
Safeguard Sensitive Patient Data
With 1,400 staff working to meet the healthcare needs of more than 900,000 members, reliable, secure technology and access to health and policy information are essential for CareSource. CareSource also needs to safeguard this information daily and at device retirement.
The mix of laptops to desktops at CareSource was 30:70, with approximately 300 laptops in a growing inventory. The CareSource IT team knew they needed to track all their machines—especially the more portable laptops—because they contained protected health information (PHI). The CareSource IT team also wanted to work toward best practices in protecting PHI and compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Security Challenges
Saves
Time
Protects
Sensitive Data
Meets Compliance
Requirements
"The biggest benefit of Absolute is the knowledge that we can wipe data or recover stolen laptops. We rest easy knowing confidential, protected health information will not be compromised."
JARED PREECE
IT MANAGER
CARESOURCE
The Solutions
How They Did It
Real-Time Visibility and Control Across All Endpoints
CareSource looked at several solutions, but Absolute Secure Endpoint offered capabilities that met their needs perfectly. Absolute Persistence® technology is already embedded in over 600 million devices as a result of Absolute’s partnership with nearly 30 system manufacturers from around the world. Once activated, this technology is fiercely resilient and is the only solution to survive attempts to disable it, even if the device is re-imaged, the hard drive is replaced, or the firmware is updated. No other technology can do this. Ultimately, it provides CareSource with a secure, always-on connection between the Absolute Platform and their endpoints, allowing them to gain unprecedented real-time visibility, control, and remediation capabilities.
The Results
Protected Health Data Meets Compliance Needs
Because of the healthcare policy laws, including HIPAA, that CareSource must adhere to, the IT team has to provide an end-of-life certificate to show that a complete data deletion has been performed on a device when it is retired. Absolute Secure Endpoint makes this possible. “With our hard drive encryption layer, we feel the data on our laptops is safe,” says Preece. “We have high standards for data security—and our forensics department was very satisfied with the data delete that Absolute Secure Endpoint can perform.”
For CareSource, Absolute Secure Endpoint:
- Provides quick and easy tracking of laptops and desktops
- Ensures sensitive PHI stored on computers is protected
- Allows CareSource to satisfy compliance requirements with remote security commands and end-of-life data deletion certificates to satisfy compliance requirements
Absolute Platform FAQ
The Absolute® Platform leverages a cloud-based, highly-available and secure multi-tenant architecture that is available across different regions. It’s comprised of a variety of foundational components that power Absolute product features that are being leveraged by the company’s enterprise customers and ecosystems partners (e.g., independent software vendors, original equipment manufacturers, or managed service providers) alike.
The Absolute Platform consists of three core components:
- Absolute Persistence Technology
Absolute Persistence® technology, a unique, patented technology is already embedded in over 600 million devices as a result of Absolute’s partnership with nearly 30 system manufacturers from around the world. Once activated, this technology is fiercely resilient and is the only solution to survive attempts to disable it, even if the device is re-imaged, the hard drive is replaced, or the firmware is updated.
No other technology can do this. Ultimately, it provides a secure, unbreakable, and always-on connection between the Absolute Platform and the endpoint, allowing you to gain unprecedented real-time visibility, control, and remediation capabilities.
- Absolute Resilience Technology
The Absolute Platform utilizes two types of patented Absolute Resilience™ technology to ensure that mission-critical applications remain healthy and operational and to provide end users with the most productive, as well as optimized remote access experience possible:
- Application Resilience™: Monitors mission-critical applications’ health and behavior; detects if missing, corrupted, or not running; and automatically repairs or re-installs components when necessary – without requiring human intervention. Application Resilience ensures security controls are working as expected and provides optimal user experience by fixing unhealthy applications. Currently more than 60 mission-critical applications are enabled for Application Resilience and more are being added frequently.
- Network Resilience™: Monitors and automatically, as well as transparently restores and optimizes unhealthy network connections so networked applications continue to operate without end user-impacting interruptions that would otherwise require manual application restarts, network re-connects, and/or re-authentications. Network Resilience allows for superior connectivity and reliability, allowing end users to focus on their tasks and not network behavior.
- Absolute Intelligence
Absolute ensures a digital tether to each device remains intact, providing you with reliable insights and intelligence from all of your endpoints to the network edge — on or off your corporate network.
Hundreds of data points are gathered and served up as insights, providing guidance on utilization, health, security and compliance posture, as well as a unified view into the entire end user experience. Applying AI-based risk assessment and user entity behavior analytics lets you go beyond the monitoring of resources and applications, allowing for automated remediation and uncompromised user productivity.
Other foundational components of the Absolute Platform that enable the Absolute Secure Endpoint™ and Secure Access™ products are as follows:
- Web console
- Mobile app
- Rules and policy engine
- Alerts
- Dashboards
- APIs
- Application Persistence-as-a-Service SDK
- Third-party integrations (e.g., SIEM, ITSM)
Customers can leverage the Absolute Platform components through Absolute’s packaged products, APIs, and SDKs. The result will be rapid innovation. The Absolute Platform is always included in the product package of choice.
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