Apria Healthcare Delivers Enriched Patient Care with Absolute

Apria is one of the nation’s leading providers of home respiratory services and certain medical equipment. Headquartered in Lake Forest, California, Apria owns and operates more than 400 locations throughout the United States and serves more than 1.8 million patients each year. Apria was the first such company to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years.

Apria Healthcare has more than 8,000 employees across the country with a mission to improve the quality of life for its patients at home. Apria offers a comprehensive range of home oxygen therapy, inhalation therapies, sleep apnea treatment, respiratory medications, positive airway pressure therapy, negative pressure wound care, and home medical equipment, all supported with 24/7 clinical services.

Challenges

With so many employees working remotely, Apria is responsible for a large number of mobile devices, including the security of patient data that resides on these devices. As this mobility model expanded, the Apria IT team became concerned about the potential of stolen and lost devices. Working within the constraints of regulatory bodies and acts such as HIPAA and HiTECH, Apria wanted to mitigate the potential risk of exposed data. They needed an endpoint security solution that would extend their visibility to include remote devices, allowing them to monitor the status of these devices and take precautionary security measures to avoid a healthcare data breach.

Solution

Apria selected the Absolute platform because it provided them with a reliable two-way connection to each device. Once they installed the software agent, Persistence® technology by Absolute was activated, allowing them to maintain oversight across all of their devices.

To consistently deliver such a high level of security, new devices are activated at the factory before they are shipped.

“When we purchase new hardware through our vendor, the first thing we do is load Absolute onto the devices.”

Janet Hunt, Senior Director, IT Quality & Support Services

“We have people working across the country and internationally, with a growing number of remote staff. At any given time, we have thousands of employees working off the local network,” said Ms. Hunt. “Each of our devices is tied to an individual. With Absolute, we can establish groups that we categorize by employee, location and function. If any details change, like a username or location, we receive an alert so we can investigate further and take prompt action by either freezing or wiping the device as required.”

The Absolute platform also supports Apria’s desire to adopt new technology in their ongoing effort to improve the way they serve their patients. “We are deploying Microsoft Surface tablets to our respiratory therapists,” added Hunt. “Through these devices, our therapists can access critical patient data remotely for a faster cycle of care to our patients. Absolute helps us retain our position as a leader in the marketplace, rather than a follower.”

“The Absolute platform is the number one priority for our CIO. I can’t verbalize how important this is to my company and how much more effective we’ve become at securing our healthcare data.”

Janet Hunt, Senior Director, IT Quality & Support Services

Results

1
COMPLIANCE
Secure sensitive patient and financial information
2
VISIBILITY
Track and report on inventory, device location and activity
3
IMPROVED PATIENT CARE
Support mobile workers in the field with easy and secure access to patient data