On May 1, 2013 at 11am PT we will be a part of an hourlong InformationWeek Webcast with Gartner inc, "IT Service Support Management: The Gartner Perspective." Jarod Greene, Senior Research Analyst at Gartner, Inc. will be discussing IT Service Support Management (ITSSM), a term that reflects a change in IT service Management (ITSM) by some organizations to focus not just on processes but also on support to employees, customers and your business. With the number of ITSM technologies on the market, ITSSM offers a distinction important to preparing your business for its future service management needs.
During the session Jarod will share:
For more Gartner, Inc. advice on how to decide which ITSSM solution is right for your business, read this analyst report.