The Benefits of ITIL
Pink Elephant, the company offering education in ITIL and PinkVERIFY certifications for tools, has a very helpful document on The Benefits of ITIL that is useful for any company considering adopting an ITIL framework. As well as clearly defining ITIL, it offers many real-life examples of the successes of implementing the ITIL framework.
"IT is what drives business today! The fact is that business profitability and shareholder loyalty is dependent on the high availability, dependability, security and performance of IT services... Many companies state that due to the rapidly changing nature of their business, the recent downturn in the economy, and the pressure from competition to become more costeffective while still achieving the same or greater profits and output, they do not have time or resources to apply to process improvement. In fact, this is the time when processes are critical."
The benefits of ITIL include the ability to:
- Improve resource utilizationBe more competitive
- Decrease rework
- Eliminate redundant work
- Improve upon project deliverables and time
- Improve availability, reliability and security of mission critical IT services
- Justify the cost of service quality
- Provide services that meet business, customer and user demands
- Integrate central processes
- Document and communicate roles and responsibilities in service provision
- Learn from previous experience
- Provide demonstrable performance indicators
The document covers these benefits, and more, over several pages. In addition, Pink Verify offers case studies for the use of ITIL in many industries including impressive statistics that can help you see the tangible benefits of ITIL - cut support costs by 40%? Save $2 million? Reduce time to resolve issues by 75%? Read on!
Our own IT Service Management (ITSM) solution, Absolute Service, is Pink Verified for 11 ITIL processes, allowing IT to build a foundation from all areas of the organization and to apply precise control over the levels of service they deliver, to predict potential points of failure, and to make real-time decisions for the most efficient and cost-effective outcome.
