The Apple MacBook Pro Recall: What You Need to Know and What Absolute Is Doing to Speed Up the Process for IT

By: Matt Meanchoff | 8/29/2019

Life happens and things go wrong. We get it. Technology is one area that, when things go wrong, the impact can be particularly painful. By its very nature, technology is unpredictable, so you can’t eliminate every challenge. But you can be prepared for a swift response to minimize the pain.

The recent Apple recall on the batteries used in 15-inch MacBook Pro units sold between September 2015 and February 2017 is yet another reminder that modern work life is fallible. It’s also  reminiscent of the 2017 Samsung Note 7 fires that were the result of a battery issue, and let’s not forget HP in 2018 and Lenovo in 2014. The point is, recalls happen across the industry.

In Apple’s recent case, they determined that, “in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk.” The recall was quickly followed up with a FAA ban on the laptops which then caused airlines to ban travelers from bringing them on flights either as cargo or in carry-on baggage.

So, imagine my surprise when I showed up at the airport last week and was asked to surrender my MacBook to an airport locker in order to board my flight. It got me thinking …shouldn’t enterprise IT teams have a way to quickly know and identify if any of their corporate-issued laptops are on any recall list? I, for one, am not about to hand over my laptop to any airline representative, security agent or otherwise. It’s almost 2020 – our focus as a cyber industry needs to shift to enabling IT and security teams with swift information, an “easy button” in managing their device fleets and above all, resilience.

The Power of Resilience

Minimizing potentially painful technology issues starts with full visibility into every endpoint in your fleet, where they are, and who they are assigned to. Armed with this information, you can alert your users and if need be, let them know their devices need to be replaced.

This is endpoint resilience.

With the MacBook recall, the proposed ‘fix’ from Apple is to visit a website and manually input every serial number to find out if it has been affected. Not ideal.

How to Take Swift Action on the Apple MacBook Battery Recall

Enterprise IT and Security teams need to be able to quickly look across their full inventory of device vendors, easily check for any recalled devices, and generate a report on make and model of devices, serial numbers, and the location of those devices. What they need is an ‘easy button’ for when situations like this arise.

This is just one way Absolute supports our customers. Using the Absolute console, it’s easy to create a bespoke report that inventories your fleet of devices – make, model, serial number, location, and recall status. In light of the recent Apple recall, we’ve done it for you to save you the time it would take to go through the complex process of having to sift through your device fleet or visit a website to add hundreds if not thousands of device serial numbers.

To find out if you have affected devices, Absolute customers should go to their Reports page. You will see the ‘15-inch MacBook Pro Battery Recall – Affected Devices’ report in the ‘Custom’ section.

And if you’re not yet an Absolute customer, reach out. We’re here to help.

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