Healthcare technology — which includes everything from medical staff tablets to monitoring devices, patient sensors and even prosthetics — is increasingly reliant on an interconnected network. The interconnectedness enables improved patient care but it also opens the door for added vulnerabilities. As cyber crime skyrockets across the healthcare industry, one of the nation’s leading home respiratory services and medical equipment provider, Apria Healthcare recognized the risks early on and implemented Absolute to better secure their patient data.
Headquartered in Lake Forest, California, Apria operates more than 400 locations servicing 1.8 million patients per year through in-home care and 24/7 clinical services. In order to support home-healthcare — by far the fastest growing healthcare sector at an annual growth rate of 7% largely due to its potential for improved care at a reduced cost — Apria’s 8,000 employees rely heavily on mobile devices. For Apria therapists to better access critical patient data while in a patient’s home and therefore deliver improved care, the organization deployed a fleet of tablets protected with Absolute.
With Absolute Persistence® technology installed, Apria gained unbreakable endpoint visibility and control. They now have a reliable, two-way connection to each device and can remotely monitor the status of their devices to avoid a healthcare data breach. They can also track device location if one was ever lost or stolen.
To make that data meaningful, Apria has created several groups of employees based on their location and function, with automated alerts if details (like username or location) change unexpectedly. Apria is then able to investigate and remotely freeze or wipe the device, as needed.
“Each of our devices is tied to an individual,” said Janet Hunt, Senior Director, IT Quality & Support Services, at Apria. “With Absolute, we can establish groups that we categorize by employee, location, and function.”
Apria is now confident in their ability to see and control all of their devices and secure sensitive information, keeping them in compliance with HIPAA and other health regulations. They can track and report on inventory, device location and activity — no matter where the device is located.
“Absolute is the number one priority for our CIO,” Hunt said. I can’t verbalize how important this is to my company and how much more effective we’ve become at securing our healthcare data.”
To find out how the Apria Healthcare uses Absolute to secure patient information, gain visibility into device location and activity and improve access to patient care in the field, check out the case study or read up on our healthcare solutions.