In my latest post on my my Computerworld blog, People, Process and IT, I talk about "How to run IT like a business." With technology supporting every role within an organization, from marketing to sales to administration, there has never been a more exciting time to be in IT. Technology is now a key enabler for every employee. To support this change, the traditional role of IT as a reactive resource needs to evolve to a more proactive, strategic one that aligns with the objectives of the business.
A business-driven IT organization is defined by their ability to proactively identify the overall business processes impacted by IT, identified through means including customer maps or an IT Service Management (ITSM) solution that proactively monitors and informs all key stakeholders.
To create this kind of value-adding IT organization without disrupting key operations, the key tactics include, in summary of my full post,