Darren Williams, who heads up the vision and strategic direction of Absolute's Service Management devision after our acquisition of LiveTime Software, recently began a blog on Computerworld: People, Process and IT. In his latest blog post, "Why MDM and ITSM need to play nice," Darren discusses how BYOD has impacted IT services and what you should consider when it comes to mobility and ITSM.
"With so many different form factors on the network, mobile device management (MDM) has become a mainstay for most organizations, providing IT with the means to secure and manage these devices. And since endpoint security and management are the responsibility of IT, it’s imperative that your MDM technology integrates with your ITSM solution."
When MDM properly integrates with your ITSM solution, data will flow from the MDM application to the CMDB within your ITSM environment and administrators will have a consolidated view to monitor and support the endpoints. Darren's article outlines: