I recently wrote an article for FedScoop on "Government mobile device management in 2014 – the year of the user," which looks at the mobility challenges that government organizations have been facing and how a user-centric approach can solve many IT headaches.
Managing all the devices in an organization, whether BYOD or not, poses acute challenges in government, where those devices are more likely to contain highly confidential, highly regulated or highly classified data.
In the article, I talk about the importance of pushing past the IT acronyms to meet the needs of the user. BYOD, COPE, MDM, MAM - none of this matters to the user. Policies govern organizations, but users control devices, and there will be many different types of user scenarios to govern, in addition to the number and variety of device types.
Different levels of personnel within a government organization will require different levels of access, different sets of apps and different sets of data to do their jobs. A single employee may need all of this on a variety of devices. In the article, I share how IT can define an employee's role and how building templates for groups of users can help set up data access. I also talk about how to manage employee-owned devices using a BYOD policy that incorporates several key scenarios such as a lost device, employee exit, and suspected security risks.
By focusing on the user first, government IT can design policies and workflows that both support employee productivity and ensure government data is secure.