We recently put together a new case study on how Gothenburg University used Absolute Manage to cut the number and duration of help desk calls and create a more personalised IT experience and increased productivity for its users.
The University of Gothenburg in Sweden is one of Europe’s leading higher education establishments. With 9 faculties, the University has over 37,000 students and 5,900 staff.
Gothenburg University had around 5,000 desktop PCs and laptops used by teaching and administrative staff. A few years ago, the University attempted to centralize several disparate IT departments and improve IT. The University tried a number of different IT management solutions in different parts of the University, but wanted a more standardised and centralised solution.
The University also struggled to easily manage their Mac computers, often having to manage devices manually.
After doing extensive research, Gothenburg University chose Absolute Manage, deploying it to 800 Mac computers and laptops and further rolling it out to all of its 2,000 Apple devices. With real-time device status, the University can view and integrate information about device use and carry out management function. The University has also taken advantage of managing distributed rights based on user groups, customizing the IT experience.
With its Apple device fleet expanding to students and mobile devices, Gothenburg University continues to take advantage of all that Absolute Manage has to offer.
To find out how Gothenburg University uses Absolute Manage to reap management efficiencies from improved helpdesk services, to personalize IT for its users, and increase overall productivity for IT and for the end users, check out the case study here.