IT | Security

CEnet Delivers Quality IT Service with Absolute Service

By: Absolute Team | 6/2/2013

We recently put together a new Case Study highlighting how the Catholic Education Network responded to the increased demands for Information and Communication Technology (ICT) in education by implementing a quality IT service with Absolute Service.

The Challenge at Catholic Education Network

The Catholic Education Network (CEnet) evolved from a joint venture between 3 dioceses in New South Wales into 15 dioceses with over 730 schools across Australia. CEnet's user population includes more than 330,000 K-12 students, teachers and administrative staff.

Faced with rapid growth and the increased importance of Information
and communication Technology (ICT) in education, CEnet was driven to
improve its processes in order to deliver a quality IT service across the widespread network.

The Solution: Absolute Service

The Catholic Education Network reviewed its IT service management (ITSM) procedures and set objectives for what they wanted their ITSM solution to do, from consolidating data to centralizing the logging and management of incidents and changes. CEnet chose Absolute Service as an easy-to-use and flexible solution that met all of their objectives with unexpected benefits such as management oversight of staff workloads and incident patterns.

To find out how Catholic Education Network uses Absolute Service to reduce workload and create an environment of complete visibility, check out the case study here. For more on our services for K-12 Education, including additional case studies from our clients, visit here.