The featured resource on Absolute Software right now is a report from Gartner on How I&O Organizations can strike a better balance between business satisfaction and engagement levels.
Traditionally, infrastructure and operations (I&O) organizations struggle to support and deliver IT services that satisfy the business. There are many negative impacts of this:
To avoid these impacts, I&O leaders should strive to drive engagement (as opposed to just satisfaction), which can foster a deeper, more beneficial relationship and better position them to satisfy customers moving forward. In this report, we look at recommended ways that I&O leaders can empower IT service, empower users and look for solutions to better capture consumer sentiment.
We invite you to read the report here - and drop your thoughts in the comments.