We are proud to announce today the launch of Absolute Service 8.1, the industry’s first IT Service Management (ITSM) solution with integrated endpoint security and management functions.
Integrating seamlessly with Absolute Computrace and Absolute Manage technology, in support of the Absolute Unified IT initiative, Absolute Service can now provide IT with a single point of service for security, management and end user support that is both scalable and versatile.
"Our customers shouldn’t have to shuffle from console to console in order to manage their environment, endpoints, and users. Our goal is to make our customers better managed, more secure and more efficient. We offer the only solution on the market that allows customers to access endpoint management and security functions directly from the Absolute Service console. With Absolute Service 8.1 customers can streamline their operations and accelerate resolution of security incidents, problems or change requests.” - Dr. Darren Williams, Vice President & General Manager, Service Management at Absolute Software
Existing Absolute customers will be ability to access select endpoint management and security functions directly from the Absolute Service console. For example, Computrace alerts will automatically trigger the creation of incidents, problems or changes in the Absolute Service console so that security responses can be fast-tracked. Additionally, end users can take advantage of software distribution self-service via the customer portal with no interaction required from IT.
Streamlining IT is a priority for many organizations in 2014, aiming to consolidate the many individual IT solutions that were implemented to gain efficiencies but which, combined, have become restrictive. In addition to streamlining IT, Absolute Service is able to provide a more positive customer experience, which is key to creating value in the future.
According to Amy DeMartine, Senior Analyst at Forrester Research, "Service desk customers and the tools and technology they use are experiencing rapid change… To prepare for this future, the best positioned service desk will be customer-experience-focused and proactively make improvements to engage and support how and where these workers work."
Absolute also announced the launch of the new Absolute Service Help Desk edition, a comprehensive incident management and ticketing solution as a cost effective entry into Absolute Service for organizations.
Absolute Service 8.1 is available today, deployed in the cloud or on-premise, and is accessible from any device or location to support IT technicians on the go. More information on Absolute Service is available in this datasheet and you can read more details of our announcement in our press release.