IT | Security

Absolute Service Featured at PINK14

By: Absolute Team | 2/14/2014

Join us at PINK14, the 18th Annual International IT Service Management Conference & Exhibition, to see how "IT superheroes", the theme of this year's event, are successfully driving business change with ITSM. PINK14 is being held in Las Vegas on February 16-19, 2014. Absolute Software will be at PINK14 at Booth #410 or online @Absolutecorp to discuss ITSM and mobility and our experience at PINK14.

Dr. Darren Williams, Vice President and General Manager, Service Managegement at Absolute Software, will also be speaking at PINK14 on ITSM: The Move to Mobile, sharing how ITSM - through Absolute Service - can  support the move to mobile and empower the business, IT and employees. Details on the session are below.

ITSM: The Move to Mobile Breakfast Speaker Session

Speaker: Dr. Darren Williams, Vice President and General Manager, Service Management at Absolute Software
Time: Tuesday, February 18th at 7:15am (Breakfast Session)
Topic Overview: Mobility has empowered employees to work from any device and any location, adding value across the business. To service this mobile workforce, the IT team must also leverage this technology, no longer can they be tied to their desktop. Native mobile applications allow technicians to go to where the customer is, with relevant information at their fingertips, resulting in a superior level of service. This move to mobile, allows IT to keep up with the business. Join Dr. Williams as he shares how ITSM can support the move to mobile and empower IT, the business and employees.

About Absolute Service

Absolute Service combines people, process, and information technology so that IT services can align with the needs of the business. With a data-driven view of the overall business, IT can assess the potential business impact of each service request. This is important since a simple hardware failure can have serious productivity and profitability implications to other parts of the business. With Absolute Service, IT has the necessary insight to respond appropriately. Absolute Service is PinkVERIFY ITIL 3 certified in 11 processes.

Absolute Service Customer Highlights:

  • For years teachers at Charlotte County Public Schools had to email help desk requests to IT. Charlotte County needed a solution that could integrate with their existing eDirectory, provide a better level of service, and track knowledge. They implemented Absolute Service and have achieved many benefits including an improvement in resource efficiencies and proactive support.
  • After an extremely short implementation period, PwC launched their new Service Desk with Absolute Service. Since rollout, the IT department has been able to achieve high levels of resource control with better and faster service to users. Absolute Service also allows PwC to document total control of these processes within their facilities.