The Computrace Training Program is designed to provide all levels of Customer Center users with the expertise required to successfully administer, report, track and secure devices.
Customer Center Overview (CCO): This foundation course is designed to provide all Customer Center users with the tools they need to navigate and get started using the Customer Center web portal. See what tools are available and maximize your use of Customer Center. Best practices are highlighted throughout to increase your success. If you are new to Customer Center this course is a must attend.
Customer Center Administrator Certification (CCAC): This course is designed to teach Administrators and Power Users how to configure and use all Customer Center features and tools. Learn how to: configure alerts when specific conditions occur, utilize the various security tools, and review all reports available. Learn what configuration options are available to aid in securing and improving your asset management.

Agent Technician Certification (TEC): If you are overseeing or personally implementing any Agent Deployments, to new devices or managing existing licenses in a Windows, Mac and / or Mobile environment, this course is for you. This technical course will discuss and present the agent technologies and how the detected information is collected and made available through Customer Center. Learn what technical considerations are required as agent equipped devices move through their IT lifecycle. We look at what is required from planning, acquisition, deployment, repair and through to retirement.

Asset Management & Customer Center Reporting (CCR): Are you involved in tracking assets within your organization? In this course you learn about Hardware Asset Management (HAM) reports within Customer Center and how they can aid in the ongoing management of your hardware assets. Software Asset Management (SAM) reporting is even more important today than ever before to ensure compliance, usage and inventory management standards. Learn how Customer Center will make it even easier to perform software discoveries and manage software activity inside or outside your network.
Customer Center New Features (CNF): This advanced course is available to previously Certified Customers. It will provide certified users an overview of newly added, updated features or tools within the Customer Center web portal. Keep your certification current and add even more value to your investment by attending this instructor-led session. Look for Customer Center improvements, releases and new functionality, then, join us to learn how these new tools will better your organization.