Absolute Software Customer Survey

In June 2007, Absolute conducted a survey of its customers. Over 400 respondents shared their opinions and experiences. Below are the complete results.

 

1. Why did your organization decide to deploy Computrace computer tracking and recovery software?

• 82% chose Computrace to recover missing computers
• 73% chose Computrace to deter computer theft
• 42% chose Computrace to manage and track computers

2. Are you able to better manage your computer assets with Computrace?

• 83% are able to better manage their computer assets with Computrace.

3. What does Computrace do for you or your organization?

• 86% say Computrace helps track and recover lost or stolen computers
• 47% say Computrace helps deter theft
• 47% say Computrace provides peace of mind

4. What security measures does your organization have in place to prevent computer theft or security breaches?

• 89% password-protect their computers
• 85% use firewalls
• 33% use encryption software
• 31% password-protect their files
• 27% have a policy in place for transporting sensitive files

5. Do you think that computers have been lost or stolen or sensitive data has been breached in your company that no one is aware of?

• 62% believe computer(s) have been lost or stolen
• 22% believe sensitive data has been breached

6. Who do you think commits most incidents of data security breach or computer theft?

• 61% believe employees are responsible for data breaches
• 34% believe employees are involved in computer theft

7. When you lose a laptop, what is your greatest concern?

• 52% identify loss of confidential information a ‘critical’ concern
• 49% identify exposure or misuse of confidential information a ‘critical’ concern
• 36% identify cost associated with replacing lost or stolen hardware a ‘high’ concern

8. Has your organization experienced a data security breach in the past?

• 20% have experienced a data breach in the past
• 44% have not experienced a data breach
• 36% are uncertain

9. What was the nature of the data that was breached?

• 39% have had confidential business information lost
• 22% have had employee information breached
• 22% have had customer information misplaced
• 16% have had Social Security Numbers stolen

10. If your company experiences a significant data security breach, what do you think the impact will be?

• 64% believe a significant data security breach will result in loss of credibility
• 57% are concerned with legal expenses
• 40% believe it will cause damage to their brand image

11. How much do you think each incident of data breach could cost your company?

• 16% believe it will cost $1 million or more
• 20% believe it will cost around $100,000
• 22% believe it will cost around $10,000

12. Are you using asset tracking technology on all of your computers?

• 16% have asset tracking technology installed on 100% of their computers
• 64% have it installed on 50% or fewer of their computers
• 40% have it installed on 20% or fewer of their computers

13. Do you plan on increasing the percentage of computers protected by asset tracking and recovery technology in the next 12 months?

• 70% plan on increasing the percentage of computers with asset tracking and recovery technology in the next 12 months

*Note: some questions permitted multiple answers, or asked respondents to rank their answers.

 

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