Request Info
Computrace®Complete is a comprehensive solution offering Computer Theft Recovery, Data Protection and Secure Asset Tracking™. The product is centrally managed and ideal for customers with large populations of remote and mobile users that are sometimes difficult to locate. ComputraceComplete deters theft, minimizes computer drift and recovers stolen computers. - If your computer is stolen, the Absolute Recovery Team will partner with law enforcement to track and recover it or you may be eligible to receive up to $1000 back through our Service Guarantee.
The remote data delete function (“Data Delete”) enables customers to remotely delete sensitive data on target computers that have been lost or stolen. It can also be used effectively for lifecycle management to ensure that computers are left clean and free of sensitive data at the end of their life or lease. For IT asset management, ComputraceComplete gives IT staff complete visibility into their connected computer assets, including the 40% of computer assets that Gartner Group says are unaccounted for at any given point in time.
How it Works
ComputraceComplete tracks the location of your computer using a small and undetectable software agent (“Computrace Agent”), enabling the computer to report its location to Absolute's confidential and secure Monitoring Center each day it connects to the Internet. As well as collecting location data, the Computrace Agent also collects user, hardware and software information to help you track and manage your remote assets. You can also set up a Data Delete request so that sensitive data on a stolen or missing computer is deleted the next time the computer calls in to the Monitoring Center.
Advanced Reporting for the Complete Picture
Users can view various asset management reports via Absolute’s online Customer Center website (“Customer Center”). These reports (or modules) allow IT Managers and Directors of IT to better prepare their organizations for a complete Secure Asset Tracking program that takes into consideration regulatory compliance, lifecycle management, lease management, upgrades and company-wide deployments. In order to effectively manage IT assets, it is essential to have a complete picture of all IT assets in inventory, where they are located and what resources are installed on them. ComputraceComplete gives you the complete picture.
5 Easy Steps to Computrace Success
The Computrace technology is more than just software – it's like having your own security team watching over your computer. Here's how it works:
- You install the client software on your computers using your preferred method – this could be an MSI installer, login script, image or any other deployment method that works for you. It's easy and it’s secure. The client software is small, stealthy and hidden on the computer. The end-user will not even know it is there.
- Your computer reports location, user, hardware and software information to our confidential, secure Monitoring Center every day it connects to the Internet.
- You track and manage your computer assets, including remote/mobile computers, using reports, alerts and administration functions from the secure Customer Center website.
- If your computer is lost or stolen, our full-service Recovery Team works with local law enforcement to track its location, issue subpoenas and warrants as needed, and return your stolen computer to you. If we can't recover your laptop, you may be eligible for our Service Guarantee of up to $1000.
- If you are concerned about sensitive data, you can request an optional Data Delete function to be performed on your stolen computer to keep your data from falling into the wrong hands.
What Makes the Computrace Technology Platform Unique
The Computrace Agent distinguishes Absolute’s services from competitive solutions in a number of ways, and offers customers many advantages over conventional computer tracking mechanisms and larger enterprise asset management applications:
- Persistence - Easy to install and unobtrusive to the end-user, the Computrace Agent, or software client, runs silently and automatically and is virtually impossible for an unauthorized user to accidentally or deliberately delete. Most Computer manufacturers also provide embedded support for Computrace in the BIOS or Firmware of the notebook computer. This ensures that if the Computrace agent gets altered or removed from the hard drive by an unauthorized user, the embedded support module will rebuild the Computrace Agent application on the drive. We call this rebuilding feature ‘persistence’ and it ensures that our customer, the rightful owner of the computer, will have the fullest opportunity to make contact with the computer after it has been compromised and left the customer’s traditional sphere of control. Ultimately the persistent feature is critically important for Absolute to be able to recover and return a stolen computer to its rightful owner.
- Automatic & Reliable: Easy to install and unobtrusive to the end-user, the Agent runs silently and automatically and is difficult to accidentally or deliberately delete.
- Secure Communications: Because the Agent initiates the connection to the Monitoring Center, it is inherently more secure than conventional auto-discovery mechanisms and does not rely on an open and listening port that could potentially render systems vulnerable to hackers. As well, communication is TCP-based and always encrypted.
- Small Footprint & Low Bandwidth: The Agent itself occupies a small amount of memory when idle. When placing a call, the Agent optimizes data transfer, which means a very low demand is placed on the network.
- Easy Installation: The Agent can be installed seamlessly on a corporate image, centrally deployed over a LAN, or even pre-installed at the factory by OEM partners. Once installed, the Agent simply needs an Internet or phone connection to communicate with the Monitoring Center; no user intervention is required.
- Frequent & Regular Calling: The “always on” Agent calls frequently on a scheduled basis over IP and dial-up connections, without requiring any action from system users. With accurate, up-to-date computer information at their fingertips, customers can proactively implement their security and asset tracking practices for company-wide compliance.
- Scalable: Once the client, or Agent, is installed, updates need only be done on the server side to enable various services. This allows other products and services offered by Absolute Software to be “turned on” without a cumbersome rollout of client software.Request More Information
